Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 12-02-2020, 09:36 AM
reflexson reflexson is offline
Member
 
Join Date: Oct 2010
Location: Houston Tx
Posts: 53
Default Avid Removes Perpetual License from ILok

Panicking today. For the second time in 30 days, Avid has removed my Pro Tools Ultimate Perpetual License from my ilok. I have deadlines today and I don't know what to do. To make matters worse, when I call, it says that my support contract is expired even though it shows active in my avid account. Currently on hold with the hardware repair dept so I can at least try to get someone on the phone. This is beyond unacceptable. I bought a perpetual license and pay for the annual support. Ive been a loyal customer for 20 years. Why does avid have the ability to remove my license from my account at random? Im so pissed. Does anyone have any suggestions? Im grabbing at straws here.
__________________
Paul Cox
www.226recordings.com
Reply With Quote
  #2  
Old 12-02-2020, 09:55 AM
atticmike atticmike is offline
Member
 
Join Date: May 2014
Location: Green
Posts: 134
Default Re: Avid Removes Perpetual License from ILok

Quote:
Originally Posted by reflexson View Post
Panicking today. For the second time in 30 days, Avid has removed my Pro Tools Ultimate Perpetual License from my ilok. I have deadlines today and I don't know what to do. To make matters worse, when I call, it says that my support contract is expired even though it shows active in my avid account. Currently on hold with the hardware repair dept so I can at least try to get someone on the phone. This is beyond unacceptable. I bought a perpetual license and pay for the annual support. Ive been a loyal customer for 20 years. Why does avid have the ability to remove my license from my account at random? Im so pissed. Does anyone have any suggestions? Im grabbing at straws here.
Accidentally traded your perpetual license for a subscription which ran out?

Gesendet von meinem SM-G965F mit Tapatalk
Reply With Quote
  #3  
Old 12-02-2020, 09:56 AM
reflexson reflexson is offline
Member
 
Join Date: Oct 2010
Location: Houston Tx
Posts: 53
Default Re: Avid Removes Perpetual License from ILok

Quote:
Originally Posted by atticmike View Post
Accidentally traded your perpetual license for a subscription which ran out?

Gesendet von meinem SM-G965F mit Tapatalk
Nope. Updated my support contract through avid like I do every year. In my avid account it shows a pro tools ultimate perpetual license with an active support contract.
__________________
Paul Cox
www.226recordings.com
Reply With Quote
  #4  
Old 12-02-2020, 10:19 AM
Teej Teej is offline
Member
 
Join Date: Jan 2009
Location: Berlin, Germany
Posts: 143
Default Re: Avid Removes Perpetual License from ILok

Quote:
Originally Posted by reflexson View Post
Panicking today. For the second time in 30 days, Avid has removed my Pro Tools Ultimate Perpetual License from my ilok. I have deadlines today and I don't know what to do. To make matters worse, when I call, it says that my support contract is expired even though it shows active in my avid account. Currently on hold with the hardware repair dept so I can at least try to get someone on the phone. This is beyond unacceptable. I bought a perpetual license and pay for the annual support. Ive been a loyal customer for 20 years. Why does avid have the ability to remove my license from my account at random? Im so pissed. Does anyone have any suggestions? Im grabbing at straws here.
Can you start a demo license for Ultimate that should at least get you through the next few days?
__________________
MacBook Pro 15" (2018) / macOS 10.14.6
PT Ultimate 2020.11 / Logic 10.5.1 / Reaper 6.18 / Ableton Live 10.1.30
Avid S1
MOTU 112D
Reply With Quote
  #5  
Old 12-02-2020, 10:29 AM
reflexson reflexson is offline
Member
 
Join Date: Oct 2010
Location: Houston Tx
Posts: 53
Default Re: Avid Removes Perpetual License from ILok

Quote:
Originally Posted by Teej View Post
Can you start a demo license for Ultimate that should at least get you through the next few days?
This was an outstanding suggestion. Thank you!!!!! Got the demo license and I can continue working today. Currently been on hold for 1.5 hrs with avid phone support. What a day
__________________
Paul Cox
www.226recordings.com
Reply With Quote
  #6  
Old 12-02-2020, 11:11 AM
musicman691 musicman691 is offline
Member
 
Join Date: Dec 2009
Location: The Sopranos State (NJ)
Posts: 18,041
Default Re: Avid Removes Perpetual License from ILok

Quote:
Originally Posted by reflexson View Post
This was an outstanding suggestion. Thank you!!!!! Got the demo license and I can continue working today. Currently been on hold for 1.5 hrs with avid phone support. What a day
Paging Jeffro
__________________
Jack
See profile for system details
iMac dead & retired as of 11/4/17

QAPLA!
Reply With Quote
  #7  
Old 12-02-2020, 11:14 AM
Tweakhead Tweakhead is offline
Member
 
Join Date: Aug 2000
Posts: 1,581
Default Re: Avid Removes Perpetual License from ILok

if this is true, then it's truly scary.
did you test this thoroughly ? . . . such as:
1. Disconnect your computer from the internet. (Airport/Ethernet)
2. Launch iLok License Manager
3. Look at the licenses on your physical iLoks and their status

Is the Pro Tools license actually gone ?
or does it show a status ? iLok/Computer/Cloud
greyed-out/black, etc

Please keep us up to date on this.
Reply With Quote
  #8  
Old 12-02-2020, 11:40 AM
reflexson reflexson is offline
Member
 
Join Date: Oct 2010
Location: Houston Tx
Posts: 53
Default Re: Avid Removes Perpetual License from ILok

License is gone from ilok in ilok manager. It is not in the "all licenses" section, the"all activations" section, the "available activations" area or on my ilok where it used to be. The only thing I can think to do is change my ilok password once avid redeposits the assets into my account. There is absolutely no reason that they should have the ability to take away my perpetual license under any circumstance. Especially when I have a firkin valid support contract(although that should be irrelevant).
__________________
Paul Cox
www.226recordings.com

Last edited by reflexson; 12-02-2020 at 12:02 PM.
Reply With Quote
  #9  
Old 12-02-2020, 12:15 PM
Top Jimmy's Avatar
Top Jimmy Top Jimmy is offline
Moderator
 
Join Date: Oct 2005
Location: Spokane, WA
Posts: 5,414
Default Re: Avid Removes Perpetual License from ILok

Reflexson, since you’ve got the temp license you’ve got some time available now. Start a support case via the portal accessible from your Avid account. Avid knows about the problem and why it is happening. They will get your license back for you.
__________________
James Cadwallader

Hackintosh - Gigabyte Z77X-UP5TH, Intel Core i7-3770K, 32GB 1600Mhz DDR3, 2x SATA 6Gb/s 240GB SSD, 3x SATA 6Gb/s 1TB HDD, 1x Glyph 2TB USB3 HDD, Mojave 10.14.4.

Pro Tools Ultimate 2020.12, HD Native, Focusrite Red 8Pre (Mac)
Pro Tools 2020.12, Mbox3 (Win)

Presonus Faderport, Pro Tools | Control
Reply With Quote
  #10  
Old 12-02-2020, 12:23 PM
reflexson reflexson is offline
Member
 
Join Date: Oct 2010
Location: Houston Tx
Posts: 53
Default Re: Avid Removes Perpetual License from ILok

Quote:
Originally Posted by Top Jimmy View Post
Reflexson, since you’ve got the temp license you’ve got some time available now. Start a support case via the portal accessible from your Avid account. Avid knows about the problem and why it is happening. They will get your license back for you.
I have submitted a case. Thanks. Avid responded saying that the pro tools subscription is in my account correctly.

1. I have a perpetual license not a subscription.

2. The license in my account is a demo license and expires in 30 days.

This is a huge headache. Im starting to worry that I will have trouble getting my perpetual license back.
__________________
Paul Cox
www.226recordings.com

Last edited by reflexson; 12-02-2020 at 01:02 PM.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
FS: Pro Tools HD 7.3 perpetual license (ilok transfer) Freds Buy & Sell 2 01-18-2020 12:10 AM
FS : PT 11 Perpetual License + iLok Transfer jasonwilden Buy & Sell 0 05-31-2019 02:06 AM
Perpetual renewal. missing Ilok license pdivietro Licensing & Accounts 1 09-13-2018 11:04 PM
FS: Pro Tools HD 10/11 Perpetual license + Ilok Funkmasta69 Buy & Sell 0 11-22-2016 03:41 PM


All times are GMT -7. The time now is 01:05 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com