Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 12-22-2016, 01:45 PM
vin7 vin7 is offline
Member
 
Join Date: Jan 2009
Posts: 104
Default Pro Tools | HD Annual Upgrade and Support Plan

Hi
My Pro Tools | HD Annual Upgrade and Support Plan has expired on the 10/12/16
how do i resume my plan/ or what are m y options.
Reply With Quote
  #2  
Old 12-22-2016, 02:01 PM
Southsidemusic's Avatar
Southsidemusic Southsidemusic is offline
Moderator
 
Join Date: Dec 2011
Location: Stockholm - Sweden
Posts: 12,952
Default Re: Pro Tools | HD Annual Upgrade and Support Plan

If you renew before 30 days of your plan lapse you pay $399 as there is a 30 day grace period.

If it goes past that its $999 even if it is one day or 1000 days past 30 days
__________________
Best Regards
Christopher

—————————————
South Side Music Group
WEBHOME
—————————————
Reply With Quote
  #3  
Old 12-22-2016, 02:07 PM
jeffro's Avatar
jeffro jeffro is offline
Avid
 
Join Date: Jun 1999
Location: Earth
Posts: 8,722
Default Re: Pro Tools | HD Annual Upgrade and Support Plan

As Christopher pointed out there is a grace period, and you are still within that time frame. Otherwise, here are the options for Pro Tools HD.
__________________
Reply With Quote
  #4  
Old 12-22-2016, 02:46 PM
vin7 vin7 is offline
Member
 
Join Date: Jan 2009
Posts: 104
Default Re: Pro Tools | HD Annual Upgrade and Support Plan

Thanks guys i see now since i updated my payment method that its now active but i cant seem to be able to update my plan so i can get latest version?
Reply With Quote
  #5  
Old 12-22-2016, 02:53 PM
jeffro's Avatar
jeffro jeffro is offline
Avid
 
Join Date: Jun 1999
Location: Earth
Posts: 8,722
Default Re: Pro Tools | HD Annual Upgrade and Support Plan

Please click the Renew Support link, then Add To Cart > Go To Cart... to complete the order.
__________________
Reply With Quote
  #6  
Old 12-22-2016, 03:08 PM
vin7 vin7 is offline
Member
 
Join Date: Jan 2009
Posts: 104
Default Re: Pro Tools | HD Annual Upgrade and Support Plan

Jeffro
when i click on renew suport link nothing happens.
Reply With Quote
  #7  
Old 12-22-2016, 03:18 PM
jeffro's Avatar
jeffro jeffro is offline
Avid
 
Join Date: Jun 1999
Location: Earth
Posts: 8,722
Default Re: Pro Tools | HD Annual Upgrade and Support Plan

Can you try clearing cookies or try another browser? When I click Renew Support in your account it reveals options below that...
Attached Images
File Type: jpg Screen Shot 2016-12-22 at 3.14.49 PM.jpg (24.0 KB, 0 views)
__________________
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Third party retailers- Pro Tools HD Annual Upgrade and Support Plan Renewal mesaone Pro Tools 12 4 12-22-2016 01:32 PM
Annual Upgrade and Support Plan expired stargazer Licensing & Accounts 3 12-19-2016 07:23 PM
Pro Tools Annual Upgrade and Support Plan Question. philip888 Licensing & Accounts 17 12-16-2016 10:20 PM
Upgrading to PT12 from 10/11 with Pro Tools Annual Upgrade and Support Plan ResidentRenzo Licensing & Accounts 5 12-20-2015 04:33 PM
Annual upgrade and support plan for Pro Tools thayne Pro Tools 11 7 12-19-2014 03:02 PM


All times are GMT -7. The time now is 06:33 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com