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  #1  
Old 01-02-2020, 04:25 PM
rourketown rourketown is offline
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Default HDX in new Mac Pro/Catalina

I have the new Mac Pro (2019) running Catalina. I installed my HDX card and have installed the latest Avid/PT software and HD Drivers (2019.12) still my HDX card is not being seen inside of Pro Tools Hardware Setup or I/O setup. I have not seen any threads on this.... Are the HDX cards supported in Catalina?? Can anyone please help
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Old 01-02-2020, 04:45 PM
uptheoctave uptheoctave is offline
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Default Re: HDX in new Mac Pro/Catalina

They aren't supported yet, but I've got mine working in a 16 core, 160GB RAM, 4TB model.

Which slot did you put yours in?
Mine is in slot 5.

How are you powering the card?
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Old 01-02-2020, 04:47 PM
Studio Dweller Studio Dweller is offline
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Default Re: HDX in new Mac Pro/Catalina

The new Mac Pro isn't officially supported yet, but I have a single HDX card installed in slot 6 (two slots below the Apple IO card) and it's working fine. Pro Tools 2109.12 did a firmware update on the card during the first launch.

Did you get the Aux Power Cable Kit? You will need it. Specifically, it's the one labeled "Cable Set 3 - PCIe Aux Power Cable 6-pin to 6-pin".
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Old 01-02-2020, 05:15 PM
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DetroitT DetroitT is offline
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Default Re: HDX in new Mac Pro/Catalina

Slot 6 maybe-
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Old 01-03-2020, 07:52 PM
rmccam rmccam is offline
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Default Re: HDX in new Mac Pro/Catalina

Hi All,

I’m looking to pull the trigger on a new Mac Pro to run my HDX system. For those who have got it running, how’s stability been?

Thanks,

Ryan



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Old 01-04-2020, 05:49 PM
Carl Lie Carl Lie is offline
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Default Re: HDX in new Mac Pro/Catalina

Quote:
Originally Posted by rmccam View Post
Hi All,

I’m looking to pull the trigger on a new Mac Pro to run my HDX system. For those who have got it running, how’s stability been?

Thanks,

Ryan

Sent from my iPhone using Tapatalk
Look for a thread called "2019.12 Discussion" A few folks wrote in there about the new Mac Pro.
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Old 01-04-2020, 07:15 PM
rmccam rmccam is offline
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Default Re: HDX in new Mac Pro/Catalina

Quote:
Originally Posted by Carl Lie View Post
Look for a thread called "2019.12 Discussion" A few folks wrote in there about the new Mac Pro.


Will do. Thanks Carl.


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Old 05-13-2020, 01:37 PM
Dizzi45Z Dizzi45Z is offline
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Default Re: HDX in new Mac Pro/Catalina

I'm running into the same situation as the original poster. I have installed as Avid Recommends here (slot 2):

Apple Mac Pro 7,1 Slot Order

In the second slot. I am using the Belkin AUX Power Cable Kit for Mac Pro or one 8-pin to dual 6-pin cable and have the other end of the power cable in the Mac Pro in slot 1 (I've also tried slot two).

I've installed the HD Driver multiple times, restarted multiple times and no luck. The HDX Driver just won't show up.

I'm on a 16 core with 160 GB of memory. The mac shows that I have a card installed in Slot 2.

It sounds like some of you may be having success in other slots. When I get a moment, I'll try those other slots and report back.
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Old 05-13-2020, 09:39 PM
Dizzi45Z Dizzi45Z is offline
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Default Re: HDX in new Mac Pro/Catalina

Well, interesting enough, I found that when I went into System Preferances - Security & Privacy and under the General Tab, it said it had denied Avid from installing because it was an unidentified developer. So after I told it to trust Avid, I installed it yet again, restarted my computer and it was there.

So if you are running into this problem, check Security & Privacy settings.
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