Clarett 8 Pre Issues

[gscaife]

I'm driving myself crazy trying to figure this out.

I submitted a trouble ticket to Focusrite a couple of days ago and have not heard back. I’m literally dead in the water until I can get this resolved.

Any source or instrument into the Clarett 8 Pre can be heard in the monitors and headphones out side of Pro Tools. When Pro Tools is running I can still hear the input source through the monitors and headphones - when I record arm the track I can hear the source twice, the original source and a slightly delayed duplicate. Nothing I have tried in FC seems to resolve this.

Here’s my setup:

Pro Tools 2019.6
Focusrite Control 3.2.1
Avid Artist Mix
Avid Dock
Focusrite Clarett 8 Pre
Focusrite OctpPre Mk II Dynamic
ART HeadAmp 6 Pro
MacBook Pro (Retina, 15-inch, mid 2015)
2.8 gHz Intel Core i7
16 GB 1600 MHz DDR3
macOS Mojave, 10.14.5

Any input will be greatly appreciated. Thanks!