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Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
#1
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Fetching Downloads Bug
Is anyone else seeing Fetching downloads in the My Products section of their Avid account?
It's showing up under every category where I would expect available downloads to show
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#2
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Re: Fetching Downloads Bug
i am having the same problem. I think there is a problem on the site
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Kursat TAYDAS Digidesign 003 Mac OS High Sierra Apple iMac 27" Pro Tools 2018 Novation Remote SL MKII |
#3
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Re: Fetching Downloads Bug
I cant even open a support case the link just loops me back to my account even though I pay Avid for support!
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System Details Last edited by Digi_User.; 12-04-2020 at 02:28 AM. Reason: Not consise enough |
#4
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Re: Fetching Downloads Bug
Confirmed issue here. Escalating...
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James Cadwallader Mac Studio, 64GB RAM, 1 TB SSD, Glyph 2TB USB3 HDD, OWC drive dock, Mac OS Monterey 12.6.8 Pro Tools Ultimate 2023.9, HD Native, Focusrite Red 8Pre Presonus Faderport, Pro Tools | Control |
#6
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Re: Fetching Downloads Bug
Looks like we have some progress here:
I was able to relink my Master Account to the download centre last night to access generic installers no plugins though. Today the fetching downloads bug seems to be resolved I can see my downloads again now. However, I still seem to be experiencing the following issues with the support portal. The link to create a case in 'Contact Audio & Music Support' just brings me back to the my account section so I am unable to create a support case
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System Details Last edited by Digi_User.; 12-04-2020 at 05:51 AM. Reason: amendment |
#7
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Re: Fetching Downloads Bug
Looks like the downloads are working for me as well. I was trying all day yesterday on multiple browsers.
Last edited by APsound; 12-04-2020 at 07:15 AM. Reason: Clarification |
#8
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Re: Fetching Downloads Bug
This link does not work by the way:
https://www.avid.com/learn-and-suppo...-music-support It just send me back to my account page
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System Details Last edited by Digi_User.; 12-10-2020 at 02:40 PM. |
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