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Old 09-15-2016, 12:32 PM
jglunt2112 jglunt2112 is offline
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Join Date: May 2012
Location: Edgewood, NM
Posts: 151
Default Suddenly can't print screen in PT 12.5

I'm having some issues with a plugin, and the manufacturer has asked me to print my screen and send it to him to see. I did this yesterday, and he asked me to try something else and send him a new screen shot. However, suddenly, my Pro Tools screen will not print. Yesterday it did. Today it won't. And oddly, it seems every other screen prints just fine. Only Pro Tools is affected. I'm running PT 12.5, but I don't think that matters, since it printed just fine yesterday. Anyone have any ideas? (Sandra Report attached, in case it matters)

SiSoftware Sandra

ID
Host Name : ProToolsPC
Workgroup : WORKGROUP

Computer
Model : GigaByte
Serial Number : To be fille***********
Chassis : GigaByte Desktop
Mainboard : GigaByte B75M-D3H
Serial Number : To be fille***********
BIOS : AMI (OEM) F13g 11/21/2012
Intel vPro : 8.01.02.1318
Total Memory : 16GB DIMM DDR3

Processors
Processor : Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz (4C 8T 3.39GHz, 3.4GHz IMC, 4x 256kB L2, 8MB L3)
Socket/Slot : FC LGA1155

Chipset
Memory Controller : Gigabyte Core (Ivy Bridge) DRAM Controller 100MHz, 2x 8GB DIMM DDR3 1.33GHz 128-bit

Memory Module(s)
Memory Module : G.Skill F3-1600C9-8GXM 8GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-25 4-34-10-5)
Memory Module : G.Skill F3-1600C9-8GXM 8GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-25 4-34-10-5)

Video System
Monitor/Panel : Hewlett Packard HP LV2311
(1920x1080, 23.1")
Monitor/Panel : Dell Computer DELL E197FP
(1280x1024, 19.1")
Video Adapter : NVIDIA GeForce GT 610 (1CU 48SP SM5.0 1.62GHz, 64kB L2, 1GB 998MHz 64-bit, PCIe 2.00 x16)
Video Adapter : NVIDIA GeForce GT 610 (1CU 48SP SM5.0 1.62GHz, 64kB L2, 1GB 998MHz 64-bit, PCIe 2.00 x16)

Graphics Processor
CUDA GP Processor : NVIDIA GeForce GT 610 (48SP 1C 1.62GHz, 64kB L2, 1GB 998MHz 64-bit)
OpenCL GP Processor : NVIDIA GeForce GT 610 (48SP 1C 1.62GHz, 16kB L2, 1GB 998MHz 64-bit)
Compute Shader Processor : NVIDIA GeForce GT 610 (48SP 1C 1.62GHz, 64kB L2, 1GB 998MHz 64-bit)
OpenGL Processor : GeForce GT 610/PCIe/SSE2 (1GB)
OpenGL Processor : GeForce GT 610/PCIe/SSE2 (1GB)

Storage Devices
WDC WD10EZEX-60ZF5A0 (1TB, SATA600, 3.5", 7200rpm) : 932GB (D:)
WDC WD5000AAKX-00ERMA0 (500.1GB, SATA300/600, 3.5", 7200rpm, 16MB Cache) : 466GB (C:)
Seagate ST1000DM005 HD103SJ (1TB, USB2/SATA300, 3.5", 7200rpm, 32MB Cache) : 932GB (F:)
USB Flash Disk (4GB, USB2) : 4GB (G:)
TSSTcorp CDDVDW SH-224BB (SATA150, DVD+-RW, CD-RW) : N/A (E:)

Logical Storage Devices
New Volume (D:) : 932GB (NTFS, 4kB) @ WDC WD10EZEX-60ZF5A0 (1TB, SATA600, 3.5", 7200rpm)
System : 52MB (NTFS, 4kB) @ WDC WD5000AAKX-00ERMA0 (500.1GB, SATA300/600, 3.5", 7200rpm, 16MB Cache)
New Volume (F:) : 931GB (NTFS, 4kB) @ Seagate ST1000DM005 HD103SJ (1TB, USB2/SATA300, 3.5", 7200rpm, 32MB Cache)
USB DISK (G:) : 2GB (FAT, 32kB) @ USB Flash Disk (4GB, USB2)
Windows (C:) : 465GB (NTFS, 4kB) @ WDC WD5000AAKX-00ERMA0 (500.1GB, SATA300/600, 3.5", 7200rpm, 16MB Cache)
Hard Disk : 450MB (NTFS, 4kB) @ WDC WD5000AAKX-00ERMA0 (500.1GB, SATA300/600, 3.5", 7200rpm, 16MB Cache)
Optical Drive (E:) : N/A @ TSSTcorp CDDVDW SH-224BB (SATA150, DVD+-RW, CD-RW)

Peripherals
LPC Hub Controller 1 : Gigabyte Panther Point LPC Controller
LPC Legacy Controller 1 : ITE IT8728F
Audio Device : Gigabyte Panther Point High Definition Audio Controller
Audio Codec : 32768 0000
Audio Codec : Realtek Semi High Definition Audio
Audio Codec : 32768 0000
Audio Device : MSI HDMI Audio stub
Audio Codec : nVidia 001C
Serial Port(s) : 1
Parallel Port(s) : 1
Disk Controller : Gigabyte Panther Point 6 port SATA AHCI Controller
USB Controller 1 : Gigabyte Panther Point USB xHCI Host Controller
USB Controller 2 : Gigabyte Panther Point USB Enhanced Host Controller #2
USB Controller 3 : Gigabyte Panther Point USB Enhanced Host Controller #1
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer v4 (600x600, Colour)
Printer : Microsoft Print To PDF (600x600, Colour)SiSoftware Sandra

ID
Host Name : ProToolsPC
Workgroup : WORKGROUP

Computer
Model : GigaByte
Serial Number : To be fille***********
Chassis : GigaByte Desktop
Mainboard : GigaByte B75M-D3H
Serial Number : To be fille***********
BIOS : AMI (OEM) F13g 11/21/2012
Intel vPro : 8.01.02.1318
Total Memory : 16GB DIMM DDR3

Processors
Processor : Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz (4C 8T 3.39GHz, 3.4GHz IMC, 4x 256kB L2, 8MB L3)
Socket/Slot : FC LGA1155

Chipset
Memory Controller : Gigabyte Core (Ivy Bridge) DRAM Controller 100MHz, 2x 8GB DIMM DDR3 1.33GHz 128-bit

Memory Module(s)
Memory Module : G.Skill F3-1600C9-8GXM 8GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-25 4-34-10-5)
Memory Module : G.Skill F3-1600C9-8GXM 8GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-25 4-34-10-5)

Video System
Monitor/Panel : Hewlett Packard HP LV2311
(1920x1080, 23.1")
Monitor/Panel : Dell Computer DELL E197FP
(1280x1024, 19.1")
Video Adapter : NVIDIA GeForce GT 610 (1CU 48SP SM5.0 1.62GHz, 64kB L2, 1GB 998MHz 64-bit, PCIe 2.00 x16)
Video Adapter : NVIDIA GeForce GT 610 (1CU 48SP SM5.0 1.62GHz, 64kB L2, 1GB 998MHz 64-bit, PCIe 2.00 x16)

Graphics Processor
CUDA GP Processor : NVIDIA GeForce GT 610 (48SP 1C 1.62GHz, 64kB L2, 1GB 998MHz 64-bit)
OpenCL GP Processor : NVIDIA GeForce GT 610 (48SP 1C 1.62GHz, 16kB L2, 1GB 998MHz 64-bit)
Compute Shader Processor : NVIDIA GeForce GT 610 (48SP 1C 1.62GHz, 64kB L2, 1GB 998MHz 64-bit)
OpenGL Processor : GeForce GT 610/PCIe/SSE2 (1GB)
OpenGL Processor : GeForce GT 610/PCIe/SSE2 (1GB)

Storage Devices
WDC WD10EZEX-60ZF5A0 (1TB, SATA600, 3.5", 7200rpm) : 932GB (D:)
WDC WD5000AAKX-00ERMA0 (500.1GB, SATA300/600, 3.5", 7200rpm, 16MB Cache) : 466GB (C:)
Seagate ST1000DM005 HD103SJ (1TB, USB2/SATA300, 3.5", 7200rpm, 32MB Cache) : 932GB (F:)
USB Flash Disk (4GB, USB2) : 4GB (G:)
TSSTcorp CDDVDW SH-224BB (SATA150, DVD+-RW, CD-RW) : N/A (E:)

Logical Storage Devices
New Volume (D:) : 932GB (NTFS, 4kB) @ WDC WD10EZEX-60ZF5A0 (1TB, SATA600, 3.5", 7200rpm)
System : 52MB (NTFS, 4kB) @ WDC WD5000AAKX-00ERMA0 (500.1GB, SATA300/600, 3.5", 7200rpm, 16MB Cache)
New Volume (F:) : 931GB (NTFS, 4kB) @ Seagate ST1000DM005 HD103SJ (1TB, USB2/SATA300, 3.5", 7200rpm, 32MB Cache)
USB DISK (G:) : 2GB (FAT, 32kB) @ USB Flash Disk (4GB, USB2)
Windows (C:) : 465GB (NTFS, 4kB) @ WDC WD5000AAKX-00ERMA0 (500.1GB, SATA300/600, 3.5", 7200rpm, 16MB Cache)
Hard Disk : 450MB (NTFS, 4kB) @ WDC WD5000AAKX-00ERMA0 (500.1GB, SATA300/600, 3.5", 7200rpm, 16MB Cache)
Optical Drive (E:) : N/A @ TSSTcorp CDDVDW SH-224BB (SATA150, DVD+-RW, CD-RW)

Peripherals
LPC Hub Controller 1 : Gigabyte Panther Point LPC Controller
LPC Legacy Controller 1 : ITE IT8728F
Audio Device : Gigabyte Panther Point High Definition Audio Controller
Audio Codec : 32768 0000
Audio Codec : Realtek Semi High Definition Audio
Audio Codec : 32768 0000
Audio Device : MSI HDMI Audio stub
Audio Codec : nVidia 001C
Serial Port(s) : 1
Parallel Port(s) : 1
Disk Controller : Gigabyte Panther Point 6 port SATA AHCI Controller
USB Controller 1 : Gigabyte Panther Point USB xHCI Host Controller
USB Controller 2 : Gigabyte Panther Point USB Enhanced Host Controller #2
USB Controller 3 : Gigabyte Panther Point USB Enhanced Host Controller #1
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer v4 (600x600, Colour)
Printer : Microsoft Print To PDF (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Peripherals
Media Player : USB Flash Disk (1.87GB)
Media Player : Mercury Elite Pro (931.32GB)

Network Services
Network Adapter : Realtek PCIe GBE Family Controller (Ethernet)
Wireless Adapter : Surf Wireless Micro USB Adapter (802.11n (HT), AES-CCMP, 72Mbps)

Operating System
Windows System : Microsoft Windows 10 Personal 10.00.10586
Platform Compliance : x64
Fax : Microsoft Shared Fax Driver (200x200)

Peripherals
Media Player : USB Flash Disk (1.87GB)
Media Player : Mercury Elite Pro (931.32GB)

Network Services
Network Adapter : Realtek PCIe GBE Family Controller (Ethernet)
Wireless Adapter : Surf Wireless Micro USB Adapter (802.11n (HT), AES-CCMP, 72Mbps)

Operating System
Windows System : Microsoft Windows 10 Personal 10.00.10586
Platform Compliance : x64
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