PT9 Import Session Data crash

[poly915]

42 hours of editing on ProTools 9 and thus far, I've only found 1 semi-repeatable, crash inducing bug;
When using the Import Session Data feature, often ProTools will quit before the completion of the "Updating I/O Setup" stage.

Is anyone else seeing this?

P

MacPro
10.6.4
PTHD 9.0.0

[DigiTechSupt]

Does the problem occur if you import to a brand new Pro Tools 9 session? Is there a particular track import that causes the crash (import track by track to see if you can narrow down the track that's crashing it.)?

If there is a specific track - what's on the track as far as plug-ins and routing goes?

[poly915]

At first I thought it was a specific track because my workflow has been repetitive and I've been importing the same track from master sessions into slave sessions, but now I see it will happen on different tracks as well.
The crash occurs whether importing to a pre-existing template session or a brand new PT9 empty session.
The crash never occurs if it's the first ISD since I've booted and I can usually get one or two separate ISD's completed. The third or fourth will crash. Please see crash-point of third ISD attempt screen grab here.

[poly915]

Oh, also;
If I try to run PT9 immediately after the crash (without a reboot), I get a kernel panic on my MacPro.

yay :\

[baka]

Originally Posted by poly915

Oh, also;
If I try to run PT9 immediately after the crash (without a reboot), I get a kernel panic on my MacPro.

yay :\

I don't know what "kernel panic" is, but if I attempt to play a song originally made in PT8, it will play for maybe a second, then freeze. After force quitting my computer will freeze if I attempt to restart. Is this related?

Its made PT9 be a huge waste of time and money for me - 3 days of work lost to trying to get it to run!

Could the problems when opening a song made in PT8 be related to the problems when importing parts of sessions? I've even removed all plug ins that aren't in PT9 and getting the i/o settings right before pressing play, but the results were the same.

iMac quad core i5 with 4Gb ram OS10.6.4

[poly915]

Originally Posted by baka

I don't know what "kernel panic" is, but if I attempt to play a song originally made in PT8, it will play for maybe a second, then freeze. After force quitting my computer will freeze if I attempt to restart. Is this related?

Its made PT9 be a huge waste of time and money for me - 3 days of work lost to trying to get it to run!

Could the problems when opening a song made in PT8 be related to the problems when importing parts of sessions? I've even removed all plug ins that aren't in PT9 and getting the i/o settings right before pressing play, but the results were the same.

iMac quad core i5 with 4Gb ram OS10.6.4

This isn't related to importing session data from another session. You might want to start a new topic on this problem to give tech support a chance to log it.

[studiojimi]

Originally Posted by DigiTechSupt

Does the problem occur if you import to a brand new Pro Tools 9 session? Is there a particular track import that causes the crash (import track by track to see if you can narrow down the track that's crashing it.)?

If there is a specific track - what's on the track as far as plug-ins and routing goes?

User DUC betas are going to have to bill AVID $249 per instance on this and other issues that arise. I can handle this money for you guys for a handling fee of course.

Sounds to me like for now you can save some time and grief by doing the obvious and you truly want to not disturb your current I/O set up

save (and might be a good time to change the name of the session first), close your session, then open up the desired session to imported from...rename it "title_IMP" or something like that and then quickly eliminate the I/O in one fell swoop from.... say all the tracks quickly by using option click remove on any one track. Close that session and reopen your session and import away with no I/O confusion to your "early release" software. At least you'll accomplish your task until AVID figures it out on their dime. They should have quite a few dimes right now shouldn't they?

If it is still crashing-- then point to the plug-ins i reckon.

Good luck.

[poly915]

At this point, I'll stick to rebooting the whole system previous to using ISD.... It takes just a few seconds longer, but uses less brain cells.

I look forward to the day that this reproducible bug is squashed. (cs1?)

[poly915]

I was wrong and studiojimi is right; you must remove the I/O set up of the session file you are going to ISD from. The reboot will not always work.
BTW- this is much more than inconvenient for those of us who are using ISD across a network.



Back to 8.0.4 for me.

[DigiTechSupt]

I've been able to reproduce this and have it logged for a fix.