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#1
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Activation Problem
I just bought a license for PT11 upgrade from LE via Sweetwater
Trying to activate it on the Avid site - the system asks to update billing address before authorizing/activation. So I update my address. Then the system response is "this account cannot be used in AVID store. Contact Customer Support". 1. I did not buy the upgrade from AVID store. I bought it via Sweetwater. 2. I have previously activated LEtoPT11 upgrades in the last 4 months. So, this is obviously a new step/process on the AVID site. It's a major inconvenience right now. I have raised the issue with my Sweetwater Rep, curious what the reply will be.
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- Recording studio Dubbing House in Makati, Phiippines |
#2
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Re: Activation Problem
Hi
This is a pretty common issue lately and you have these two options for now. Either You should contact Avid Store support, linked from the bottom left of the pages on the Avid store. Where it says: Order Support Contact Us OR you can use anlther address as you won't get anything shipped anyway (digital download) so if you know an address that works just use that. Not illegal or anything, we did that several times and worked perfectly Best Regards Christopher
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Best Regards Christopher #thestruggleisreal South Side Music Group WEBHOME |
#3
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Re: Activation Problem
Thanks for that bit of information. I will try it. Just a major hassle. It seems they are just wanting to push activities to their support department for no reason.
In the meantime, still no reply from my Sweetwater rep.
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- Recording studio Dubbing House in Makati, Phiippines |
#4
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Re: Activation Problem
Quote:
Try a different addres and You'll be fine, another member did the same thing yesterday and it was fine. Its not an important thing as you aren't gonna get anything shipped to you and you can change it back later on when those things gets fixed. All The Best Christopher
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Best Regards Christopher #thestruggleisreal South Side Music Group WEBHOME |
#5
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Re: Activation Problem
No cigar. Anything I click on my account page loads a message that requires me to update my address, when I do, the result is always the same "Your account cannot be used in Avid store, Contact Customer Support." Wow.
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- Recording studio Dubbing House in Makati, Phiippines |
#6
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Re: Activation Problem
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Park The Transfer Lab at Video Park Analog tape to Pro Tools transfers, 1/4"-2" http://www.videopark.com MacPro 6 core 3.33 GHz, OS 10.12.1, 8 GB RAM, PT12.6.1, Focusrite Saffire Pro 40, PreSonus DigiMax, MC Control V3.5, dual displays, Neumann U-47, Tab V76 mic pre, RCA 44BX and 77DX, MacBook Pro 9,1, 2.3 Mhz, i7, CBS Labs Audimax and Volumax. Ampex 440B half-track and four-track, 351 tube full-track mono, MM-1100 16-track. |
#7
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No eligible upgrade products found
Confused on this new licensing arrangement. I've been using PT 10HD... which includes license for PT 10. I just purchased the upgrade subscription for PT 11 (non-HD)... but I'm told no eligible upgrade products exist in my iLok account. (I'm looking right at the PT 10 license).
Wrote support 3 business days ago (got ticket #) - but still no reply. So, can I not upgrade my existing version? Do I need to buy a new, full copy of PT 11 and start there? Or, is the problem that I must upgrade using HD (i.e. I can't downgrade to non-HD)? FWIW: couldn't afford the expense of HD anymore, so got rid of the legacy hardware and went to Apogee Ensemble Thunderbolt. That was 4 weeks ago and I still haven't been able to fire that baby up! Karl |
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