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  #1  
Old 11-05-2010, 04:04 AM
football2 football2 is offline
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Join Date: Dec 2004
Posts: 130
Default Upgrade Problem, Forgot Password And Don't Have That Email Anymore!

Tried to upgrade but I moved a while back, had a Verizon email but switched to Comcast so lost the Verizon account.

Went to log in at the Avid store with my old email but forgot my password and stupidly clicked on the link to get a new password... it generated a new password and emailed it but unfortunately I'll never ever receive it!

Can someone please tell me what to do now?

Would love to upgrade but fear I just created myself a major pain.
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  #2  
Old 11-05-2010, 08:40 PM
Craig F Craig F is offline
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Join Date: Aug 2000
Location: Portland, OR
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Default Re: Upgrade Problem, Forgot Password And Don't Have That Email Anymore!

contact Customer Service on Monday
explain what you did
__________________
...

"Fly High Freeee click psst tic tic tic click Bird Yeah!" - dave911

PT11 System Requirements link http://avid.force.com/pkb/articles/C...m-Requirements


Thank you,

Craig
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  #3  
Old 11-05-2010, 09:38 PM
football2 football2 is offline
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Join Date: Dec 2004
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Default Re: Upgrade Problem, Forgot Password And Don't Have That Email Anymore!

Quote:
Originally Posted by Craig F View Post
contact Customer Service on Monday
explain what you did
Sent an email this morning and called (was on hold for over a half hour and had to hang up). Must be buried with Pro Tools 9 inquiries.
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  #4  
Old 11-06-2010, 02:05 AM
wizprodux wizprodux is offline
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Join Date: Apr 2008
Posts: 94
Default Re: Upgrade Problem, Forgot Password And Don't Have That Email Anymore!

I know, it took us 1hr of our installation because we changed the email during purchase, but they eventually got it settled.
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  #5  
Old 11-06-2010, 02:23 AM
lemonkid lemonkid is offline
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Join Date: Jul 2010
Location: Netherlands
Posts: 122
Default Re: Upgrade Problem, Forgot Password And Don't Have That Email Anymore!

you should really consider to get your own domain and e-mail address. It 'll cost you only 7 or 10 EU a year... Really! Since I did; I switched providers a lot. If some provider had a better offer I switched, if some had a better connection I could take it. without worries about my e-mail.

Just go and do some shopping, ask a few friends about reliable domain name hosts and there are plenty that also offer e-mail hosting for no more than a few euro's a year....!
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