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  #1  
Old 09-17-2023, 03:45 PM
TriggletoMagneto TriggletoMagneto is offline
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Join Date: Sep 2023
Location: Louisville
Posts: 1
Default Ultimate keeps launching, but I just want Intro

PT Ultimate is the version that keeps opening up for me when I launch PT, but my Ultimate trial expired a lonnnnnng time ago. I d/l'ed Intro via AvidLink, but don't know what's making this happen. I already uninstalled PT twice, but Ultimate still shows up.
How do I stop this madness?
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  #2  
Old 09-17-2023, 04:10 PM
Darryl Ramm Darryl Ramm is offline
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Join Date: Nov 2010
Location: USA
Posts: 19,657
Default Re: Ultimate keeps launching, but I just want Intro

Did you activate the Intro license?

Downloading Intro won’t help you, all versions of Pro Tools use the same identical installer. Where is your Pro Tools ultimate trial licensed to? A physical iLok? ILok cloud? Use the iLok License Manager (ILM) App to remove that license. Pro Tools Intro is licensed to the local machine (Ultimate cannot be). If you have activated the intro license you should see that in ILM on your machine. If not activate it to the machine. There should be instructions somewhere for you to follow. If Pro Tools multiple valid licenses available to it from any source {iLok dongle, network, cloud, machine} it will pick the more powerful one. The thought here is probably they really really want to let the user know that their Ultimate license has expired…If it’s telling you that Ultimate has not expired, and you are sure you are not paying for it… heck have a good time on Avid’s dime.

Last edited by Darryl Ramm; 09-17-2023 at 04:23 PM.
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