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Avid Support Codes
I was wondering if anyone has experience buying an Avid Support Code.
I have an issue that this forum was unable to resolve (http://duc.avid.com/showthread.php?t=339030). I've never contacted a technician before. Here are my questions: -With my PT 10 and Mbox, is it the Pro Tools HD support (at $79+) or The Pro Tools Software LE, M-powered, stand alone ($39+) that I need to purchase? -Is there a refund if they fail to solve the problem? (forgive me if that sounds naive) -Any other tips/advice in dealing with the techs? -Anyone have positive or negative experience buying/using a Support Code? Thanks. |
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