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Old 07-12-2016, 10:56 PM
Sounding123 Sounding123 is offline
Join Date: Jul 2016
Location: Los Angeles
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Default cPT 12.0 can't import audio

El Capitan 10.11.5 on a Mac tower 2 x 2.66 GHz 6-Core Intel Xeon that previously ran earlier Pro Tools on earlier OS with no issues. Now with Pro Tools Native HD 12.0 we just installed and everything is working fine except when trying to import an audio file, we get the following error message:

Could not complete the Import Audio command because Assertion in "/Volumes/Development/148208/ProTools/NewFileLibs/Cfd/MacBuild/../MacOS/Cfd_ImportAudioDialogMacOS.mm", line 573.

It's gotta be something simple- what are we missing?
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Old 07-12-2016, 11:06 PM
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jeffro jeffro is offline
Join Date: Jun 1999
Location: Earth
Posts: 8,886
Default Re: cPT 12.0 can't import audio

Welcome to the community.

A couple things...

El Capitan supported was added in Pro Tools 12.3. See:

Mac OS 10.11.5 is not supported with Pro Tools. In addition to the chart linked above please see the Tech Alert:

The error sounds similar to one reported in Pro Tools 11, so it's possible that upgrading to at least 12.3 might fix that, though you'd still be prone to the issues mentioned in the Tech Alert, etc. (unsupported OS). Do you have another drive/partition to test with?

Not great news but hope this info helps.
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