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  #1  
Old 11-26-2015, 10:33 PM
[email protected] mccoyrare@yahoo.com is offline
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Default Lost my ilok

It seems that I lost my ilok. What's the procedure for getting a new ilok and being able to operate Protools using the new ilok? Is it a pain in the butt?
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  #2  
Old 11-26-2015, 10:43 PM
sw rec sw rec is online now
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Default Re: Lost my ilok

Yes. You'll have to contact I-lok directly...they should be able to retrieve your account info, but it's anybody's guess as to how this will play out. It's kind of like expecting Lexicon to give you a new 480L because your original unit disappeared. A good case for the I-lok "zero downtime" option. When I've dealt with I-lok over a BROKEN unit, they were beyond fair with me, but I'll be interested to see what happens with a MISSING (lost) one. The other half of the equation is, how many 3rd party developers will be willing to give you a replacement license? Please let us know what you find. And take another look at Zero Downtime.

Last edited by sw rec; 11-26-2015 at 11:07 PM.
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  #3  
Old 11-27-2015, 04:54 AM
[email protected] mccoyrare@yahoo.com is offline
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Default Re: Lost my ilok

It sounds like it would just be easier to switch to Studio One. That's alot to have to go through for another ilok, and I didn't know about the zero downtime when I purchased my setup. Damn
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  #4  
Old 11-27-2015, 05:07 AM
musicman691 musicman691 is offline
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Default Re: Lost my ilok

ZDT won't cover a lost iLok. What would is to have TLC enabled BEFORE the loss occurred. TLC = theft or loss coverage.

Going to another daw won't solve the issue as a lot of plugins also use an iLok for license assets.
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  #5  
Old 11-27-2015, 08:42 AM
[email protected] mccoyrare@yahoo.com is offline
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Default Re: Lost my ilok

Most of my plugins do not require an iLok, but since I have neither ZDT or TLC, what would be my options and procedure for my iLok situation? I do not know how to fix this dilemma.
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  #6  
Old 11-27-2015, 08:56 AM
sw rec sw rec is online now
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Default Re: Lost my ilok

Again, contact I-lok directly is your first step...
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  #7  
Old 12-02-2015, 01:14 PM
thomasjbs thomasjbs is offline
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Default Re: Lost my ilok

How do you contact iLok? Avid's Customer Support is horrible.

Is it a separate company? What is the contact info?
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  #8  
Old 12-02-2015, 01:27 PM
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albee1952 albee1952 is offline
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Default Re: Lost my ilok

Quote:
Originally Posted by thomasjbs View Post
How do you contact iLok? Avid's Customer Support is horrible.

Is it a separate company? What is the contact info?
Yes it is a separate company.
www.ilok.com
this is where you have your free account.
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  #9  
Old 12-02-2015, 01:34 PM
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Default Re: Lost my ilok

Quote:
Originally Posted by thomasjbs View Post
How do you contact iLok? Avid's Customer Support is horrible.

Is it a separate company? What is the contact info?
What's the problem you are experiencing? Perhaps this would help explain the process.
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