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Old 06-20-2017, 10:31 PM
Miguel Recendez Miguel Recendez is offline
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Join Date: May 2008
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Default Scarlett 18i 20 headphones not working

I just purchased a brand new Scarlett 18i 20. Everything is working fine with Pro Tools, but I am not getting any sound coming out from Headphone jack 1 or 2 at all.

How do I get sound to come out of both headphone jacks? Is this a common issue, or did I just get a defective one?

Can somebody please help?

Thank you in advance for your time,
Miguel
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Old 06-21-2017, 08:00 AM
lesbrunn lesbrunn is offline
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Join Date: Feb 2002
Location: Accra, Ghana
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Default Re: Scarlett 18i 20 headphones not working

Quote:
Originally Posted by Miguel Recendez View Post
I just purchased a brand new Scarlett 18i 20. Everything is working fine with Pro Tools, but I am not getting any sound coming out from Headphone jack 1 or 2 at all.

How do I get sound to come out of both headphone jacks? Is this a common issue, or did I just get a defective one?

Can somebody please help?

Thank you in advance for your time,
Miguel
It's been a while now since I used an 18i20, but I think the headphone outs are wired to specific outputs on the interface. You need to make sure those outputs are active when you want to use headphones. I think it's outputs 7&8, but I could be wrong. It's all in the manual. Mind you, I very politely didn't say RTFM.
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