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  #1  
Old 08-29-2013, 11:18 AM
dreskills dreskills is offline
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Join Date: Aug 2013
Location: Detroit
Posts: 7
Default My computer shuts down every time I start Pro Tools 10

It started happening after I changed the buffer setting on my sound card because for some reason my project would not bounce audio. Now when I start up Pro Tools it wont start and it resets my computer at first I was getting The BSOD now I don't even get that. I thought it might be my sound card but I changed the buffer settings back, updated the drivers, and downgraded the drivers and nothing has worked so I need help. So if anybody can give me any advice I would appreciate it. Thanks



GigaByte 970-d3 Motherboard
AMD FX 6100 Six Core Processor 3.30 Ghz
16 gb Ram
Windows 7 SP1 64-Bit
M-Audio Delta 1010LT pci audio card
Pro Tools 10 Crossgrade M Powered


Sandra Report

SiSoftware Sandra

ID
Host Name : 12thPlanet-PC
Workgroup : MUSICGROUP

Computer
Model : GigaByte GA-970A-D3
Chassis : GigaByte Desktop
Mainboard : GigaByte GA-970A-D3
BIOS : Award (OEM) F7 10/13/2011
Total Memory : 16GB DIMM DDR3

Processors
Processor : AMD FX(tm)-6100 Six-Core Processor (3M 6T 3.62GHz/3.9GHz, 2GHz IMC, 3x 2MB L2, 8MB L3)
Socket/Slot : AM2r2/AM3

Chipset
Memory Controller : AMD F15 (Orochi) CPU HT Hub 2x 2.41GHz (4.82GHz), 2x 8GB DIMM DDR3 1.61GHz 128-bit

Memory Module(s)
Memory Module : Crucial BLS8G3D1609DS1S00 8GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-24 4-39-12-6)
Memory Module : Crucial BLS8G3D1609DS1S00 8GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-24 4-39-12-6)

Video System
Monitor/Panel : ACR Acer E210HV
(1920x1080, 21.7")
Video Adapter : ATI Radeon HD 5450 (2CU 80SP SM5.0 650MHz, 1GB DDR3 1.3GHz 64-bit, PCIe 2.00 x16)

Graphics Processor
OpenCL GP Processor : ATI Radeon HD 5450 (80SP 2C 650MHz, 1GB DDR3 1.3GHz 64-bit)
Compute Shader Processor : ATI Radeon HD 5450 (80SP 2C 650MHz, 1GB DDR3 1.3GHz 64-bit)

Storage Devices
WDC WD1002FAEX-00Y9A0 (1TB, SATA600, 3.5", 7200rpm) : 932GB (C:)
WDC WD10EZRX-00A8LB0 (1TB, SATA600, 3.5") : 932GB (D:)
Seagate ST3500418AS (500.1GB, USB2/SATA300, 3.5", 7200rpm, 16MB Cache) : 466GB (F:)
HL-DT-ST DVDRAM GH24NS95 (36.6MB, SATA150, DVD+-RW, CD-RW, 768kB Cache) : 35MB (E:)

Logical Storage Devices
System Reserved : 100MB (NTFS)
Hard Disk (D:) : 932GB (NTFS) @ WDC WD10EZRX-00A8LB0 (1TB, SATA600, 3.5")
Hard Disk (F:) : 466GB (NTFS) @ Seagate ST3500418AS (500.1GB, USB2/SATA300, 3.5", 7200rpm, 16MB Cache)
Hard Disk (C:) : 931GB (NTFS) @ WDC WD1002FAEX-00Y9A0 (1TB, SATA600, 3.5", 7200rpm)
EASEUS_DC (E:) : 35MB (CDFS) @ HL-DT-ST DVDRAM GH24NS95 (36.6MB, SATA150, DVD+-RW, CD-RW, 768kB Cache)

Peripherals
LPC Hub Controller 1 : ATI (AMD) IXP SB600/700/800 SMBUS Controller
LPC Hub Controller 2 : ATI (AMD) SB700/800 LPC host controller
LPC Legacy Controller 1 : ITE IT8720F
Audio Device : HIS (Hightech Information Systems) Manhattan HDMI Audio [Mobility Radeon HD 5000 Series]
Audio Codec : ATI (AMD) HDMI Audio
Audio Device : VIA M-Audio Delta 1010LT
Disk Controller : Gigabyte SB700/800 SATA Controller [AHCI mode]
USB Controller 1 : Gigabyte SB700/800 USB OHCI0 Controller
USB Controller 2 : Gigabyte SB700/800 USB EHCI Controller
USB Controller 3 : Gigabyte SB700/800 USB OHCI0 Controller
USB Controller 4 : Gigabyte SB700/800 USB EHCI Controller
USB Controller 5 : Gigabyte SB700/800 USB OHCI2 Controller
USB Controller 6 : Gigabyte SB700/800 USB OHCI0 Controller
USB Controller 7 : Gigabyte SB700/800 USB EHCI Controller
SMBus/i2c Controller 1 : ATI SB800 SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : HP LaserJet 6P (600x600, USB)

Network Services
Network Adapter : Realtek PCIe GBE Family Controller (Ethernet, 100Mbps)

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7601 (Service Pack 1)
Platform Compliance : x64

Windows Experience Index
Current System : 4.6
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  #2  
Old 08-29-2013, 11:30 AM
dreskills dreskills is offline
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Join Date: Aug 2013
Location: Detroit
Posts: 7
Default Re: My computer shuts down every time I start Pro Tools 10

here is some more info from the event log

System

- Provider

[ Name] Microsoft-Windows-WMI
[ Guid] {1edeee53-0afe-4609-b846-d8c0b2075b1f}
[ EventSourceName] WinMgmt

- EventID 10

[ Qualifiers] 49152

Version 0

Level 2

Task 0

Opcode 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2013-08-29T18:24:45.000000000Z

EventRecordID 4720

Correlation

- Execution

[ ProcessID] 0
[ ThreadID] 0

Channel Application

Computer 12thPlanet-PC

Security


- EventData

//./root/CIMV2
SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99
0x80041003
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  #3  
Old 08-29-2013, 12:23 PM
Benoni's Avatar
Benoni Benoni is offline
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Posts: 9,980
Default Re: My computer shuts down every time I start Pro Tools 10

Do all other programs still work?

Have you tried trashing databases and preferences?

What about a complete reinstall of Pro Tools and all drivers?

If none of that works you can try a system file check (sfc /scannow) to make sure they are not corrupt.
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Windows 11 Pro | macOS 12
Pro Tools 2022
benonistudio.com
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  #4  
Old 08-29-2013, 02:10 PM
dreskills dreskills is offline
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Join Date: Aug 2013
Location: Detroit
Posts: 7
Default Re: My computer shuts down every time I start Pro Tools 10

All the other programs work, I didn't try to trash the databases how do I go about doing that
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  #5  
Old 08-29-2013, 02:58 PM
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Benoni Benoni is offline
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Default Re: My computer shuts down every time I start Pro Tools 10

Quote:
Originally Posted by dreskills View Post
All the other programs work, I didn't try to trash the databases how do I go about doing that
http://avid.force.com/pkb/articles/T...411#delete_pro
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Windows 11 Pro | macOS 12
Pro Tools 2022
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Youtube Channel - benonistudio
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  #6  
Old 08-29-2013, 09:17 PM
dreskills dreskills is offline
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Join Date: Aug 2013
Location: Detroit
Posts: 7
Default Re: My computer shuts down every time I start Pro Tools 10

Ok I got it to work first I did what you told me to do did a full uninstall of Pro Tools then reinstalled it, but it still did not work so I uninstalled the Avid HD 64 bit driver and I uninstalled the M-Audio delta 1010 driver and then reinstalled it. Then it worked Im not sure which one of these fixed the problem but whatever the case Im back up now. Thanks for the help
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