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  #21  
Old 04-19-2020, 06:00 PM
delvalle8533 delvalle8533 is offline
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Join Date: Apr 2020
Location: Baton Rouge
Posts: 3
Default Pro Tools Subscription renewed but licenses expired

Hello,
I have a 1 Year Subscription to ProTools and I was billed April 11, and the payment was taken from my bank April 13. On My Avid account it says my account is active and my next payment is May 11.However, my iLok Cloud says no active license and my subscription expired on 4/11/20. Can someone please help me get my iLok fixed?

Not sure why there's no liscense showing on my iLok this month when I was charged and it successfully renewed.

Please help!

My Case Number is 03928921 with Avid.

Last edited by jeffro; 04-20-2020 at 02:12 PM. Reason: Answered support case.
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  #22  
Old 04-19-2020, 06:14 PM
jcraig jcraig is offline
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Join Date: Feb 2007
Posts: 4
Default Re: ProTools Renewed But No License In iLok Cloud

I'm having the identical issue.

Last edited by jeffro; 04-20-2020 at 02:19 PM. Reason: Answered support case.
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  #23  
Old 04-19-2020, 06:15 PM
Studrums Studrums is offline
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Join Date: Apr 2020
Location: Rogersville TN
Posts: 2
Default Re: ProTools Renewed But No License In iLok Cloud

I'm having the same issue as well.

Sent from my SM-G950U using Tapatalk

Last edited by jeffro; 04-20-2020 at 02:30 PM. Reason: Answered support case.
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  #24  
Old 04-19-2020, 06:20 PM
Southsidemusic's Avatar
Southsidemusic Southsidemusic is offline
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Join Date: Dec 2011
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Default Re: ProTools Renewed But No License In iLok Cloud

I would advice everyone who has this issue starts a free support case and post their ASC here as it will be a quicker and smoother ride for everyone affected.

Avid support are alerted and aware and as this is most likely a third party issue (Yes Avid is responsible in the end) it is sunday night in corona times so I know the techs are looking into this and it will be resolved. Hang tight and mets see what happens in a few hours when everyone involvez opens for the week.
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  #25  
Old 04-19-2020, 11:04 PM
delvalle8533 delvalle8533 is offline
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Join Date: Apr 2020
Location: Baton Rouge
Posts: 3
Default Re: ProTools Renewed But No License In iLok Cloud

My Case Number is 03928921 with Avid.

I opened it earlier in the day.

Please help!

Last edited by jeffro; 04-20-2020 at 02:12 PM. Reason: Answered support case.
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  #26  
Old 04-20-2020, 01:03 AM
ChaosCompressorClub ChaosCompressorClub is offline
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Join Date: Oct 2018
Location: Hamburg, Germany
Posts: 4
Default Re: License expired on active plan??

Same problem as everyone else here (


My Case number is:

03929292

Last edited by jeffro; 04-20-2020 at 05:33 PM. Reason: Answered support case.
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  #27  
Old 04-20-2020, 01:42 AM
kahi kahi is offline
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Join Date: Apr 2020
Location: France
Posts: 1
Default Re: License expired on active plan??

HI there,
same problem for me since Saturday night, as it is describe in main posts
My license is ok in avid profile but not in the Ilok. You can synchronize if you want, it doesn't work.
It seems Avid doesn't synchronize with the ilok licenses.
I need to get back to work
case open 03928597
PLEASE HEEEEEEEEEELP
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Protools 2020.3

Last edited by jeffro; 04-20-2020 at 05:34 PM. Reason: Answered support case.
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  #28  
Old 04-20-2020, 01:54 AM
Evil Jack Evil Jack is offline
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Join Date: Jun 2004
Location: UK
Posts: 518
Default Re: License expired on active plan??

Well something is clearly going on here....

Same problem - case #03928379

Last edited by jeffro; 04-20-2020 at 05:37 PM. Reason: Answered support case.
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  #29  
Old 04-20-2020, 02:23 AM
ChaosCompressorClub ChaosCompressorClub is offline
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Join Date: Oct 2018
Location: Hamburg, Germany
Posts: 4
Default Re: License expired on active plan??

guess something went really really wrong with the global payment system?
hope we are on top of the wave and not above...

Last edited by jeffro; 04-20-2020 at 05:37 PM. Reason: Answered support case.
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  #30  
Old 04-20-2020, 02:36 AM
ChaosCompressorClub ChaosCompressorClub is offline
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Join Date: Oct 2018
Location: Hamburg, Germany
Posts: 4
Default Re: ProTools Renewed But No License In iLok Cloud

03929292

please help

Last edited by jeffro; 04-20-2020 at 02:36 PM. Reason: Answered support case.
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