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#1
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mBoxMini3 no longer detected + phantom not coming on: is the unit DEAD?
Before I throw out my newly purchased (but no longer under warranty) mBox Mini (3rd gen), I would like to know if anyone else ever experienced suddenly not being able to reinstall the interface because Windows no longer detected it, or the phantom power light no longer turned on?
I've had this unit for a week and after an arduous day of troubleshooting to get it up and running, it was very finicky and the audio I got in PTools was accompanied with crackles. Yuk. Today, I was fed up and uninstalled it - but now Windows wont even detect it, and the phantom power red light remains off. I spent an ASC support ticket on this and the rep seems to think its dead. At this time I have no other PC to try it on but I want to know if anyone else ever experienced this and if so, how was it remedied? I wonder if audio crackling was the sign that the unit was slowly dying? On a last note, I paid 300$ for this PT10+mBoxMini bundle so its still a good deal as the software alone sells for 700$. However, Im wondering if it would be worth paying 120$ + shipping to get it repaired...IF its dead. Is there a market for selling this unit "as is"? Maybe I could sell it for 50$ and let someone else get it repaired? Thoughts on my situation? Advice? |
#2
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Re: mBoxMini3 no longer detected + phantom not coming on: is the unit DEAD?
You are unlikely to have spent $300 on an Mbox mini and Pro Tools, you purchased an Mbox Mini and Pro Tools *Express*. Pro Tools Express is worth exactly what you paid for it.
Silliness like "yuk Windows won't even detect it" does not tell us anything useful. Not detect it exactly how? Exactly what does not work as you expect? You "uninstalled it", exactly uninstalled what, uninstalled how? If you've been though this with support you probalby got the right answer, if you want to go over that here again you need to describe exactly what you have and what you are doing in a useful level of detail. Start with reading the "Help us Help You - READ THIS Before Posting!" link on this page, and post a Sandra report. Did you follow the driver install instructions and install the driver without the Mbox attached (e.g. you are not supposed to wait for Windows to detect the Mbox and try to do a plug and play install). Audio crackling and noise has many passive sources, including improperly configured/unoptimized or an underpowered computers, and may have no relation to the device dying. Darryl |
#3
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Re: mBoxMini3 no longer detected + phantom not coming on: is the unit DEAD?
Hi Darryl!
Quote:
Quote:
Installed and uninstalled with interface disconnected EXACTLY as per user guide included in the box. Tried with the drivers on the disk (1.0.6) AND tried with the latest drivers off the site (1.0.8). I HAD successfully been able to install it...until today. Today, it is like plugging nothing in the usb port. For the uninstalls, I tried the Windows uninstall from the Control Panel AND I tried using REVO Uninstaller Pro. I tried installing to same USB port where it worked before (3.0), AND I tried installing to a USB 2.0, AND I tried installing to a powered USB 1.1 hub. Nada. Quote:
Sandra Report SiSoftware Sandra Computer Model : System manufacturer System Product Name Workgroup : WORKGROUP Host Name : APStudio-PC User : Alain Processor Model : Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz Speed : 3.5GHz Cores per Processor : 4 Unit(s) Threads per Core : 2 Unit(s) Type : Quad-Core Integrated Data Cache : 4x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size, 2 threads sharing L2 On-board Cache : 4x 256kB, Synchronous, ATC, 8-way, 64 byte line size, 2 threads sharing L3 On-board Cache : 8MB, Synchronous, ATC, 16-way, Exclusive, 64 byte line size, 8 threads sharing Computer Mainboard : Asus P8Z77-V DELUXE BIOS : AMI 1805 12/19/2012 Bus(es) : X-Bus PCI PCIe USB FireWire/1394 Multi-Processor (MP) Support : No Multi-Processor Advanced PIC (APIC) : No Total Memory : 31.7GB Chipset Model : ASUS 0150h Front Side Bus Speed : 1x 100MHz (100MHz) Video System Video Adapter : Intel(R) HD Graphics 4000 (SM5.0, 256MB, PCI) Graphics Processor Adapter : Intel(R) HD Graphics 4000 (256MB) Storage Devices M4-CT128M4SSD2 128GB (SATA600, 2.5", SSD, NCQ) : 119GB (C:) WDC WD2002FAEX-007BA0 (2TB, SATA600, 3.5", NCQ) : 2TB (D:) (E:) ST3250624AS (250GB, SATA150, 3.5", NCQ, 16MB Cache) : 233GB (K:) HL-DT-ST BD-RE WH12LS39 (SATA150, BD-RW, DVD+-RW, CD-RW, 4MB Cache) : 7GB (X:) Disk : N/A (F:) Logical Storage Devices SYSTEM (C:) : 119GB (NTFS) @ M4-CT128M4SSD2 128GB (SATA600, 2.5", SSD, NCQ) Projects (D:) : 932GB (NTFS) @ WDC WD2002FAEX-007BA0 (2TB, SATA600, 3.5", NCQ) Adobe Cache (K:) : 233GB (NTFS) @ ST3250624AS (250GB, SATA150, 3.5", NCQ, 16MB Cache) Documents (E:) : 931GB (NTFS) @ WDC WD2002FAEX-007BA0 (2TB, SATA600, 3.5", NCQ) Pro Tools (X:) : 7GB (CDFS) @ HL-DT-ST BD-RE WH12LS39 (SATA150, BD-RW, DVD+-RW, CD-RW, 4MB Cache) Optical Drive (F:) : N/A @ Disk Peripherals LPC Hub Controller 1 : ASUS 1E44h LPC Legacy Controller 1 : T0 C5-62h Audio Device : ASUS 1E20h Audio Codec : Realtek Semiconductor 0899h Disk Controller : ASUS 1E02h Disk Controller : ASUS 0612h Disk Controller : ASUS 9130h USB Controller 1 : ASUS 1E2Dh USB Controller 2 : ASUS 1E26h FireWire/1394 Controller 1 : Avlab Technology XIO2200(A) IEEE-1394a-2000 Controller (PHY/Link) Printers and Faxes Printer : Microsoft XPS Document Writer (600x600, Colour) Fax : Microsoft Shared Fax Driver (200x200) Printer : Canon Inkjet MP530 Series (600x600, USB, Colour) Printer : Canon Inkjet MP530 FAX (200x200, USB) Printer : Adobe PDF Converter (4000x4000, Colour) Printer : Canon MP530 Series Printer (USB, Colour) Printer : Canon MP530 FAX (200x200, USB) Network Services Network Adapter : Realtek PCIe GBE Family Controller Network Adapter : Intel(R) 82579V Gigabit Network Connection (Ethernet, 100Mbps) Network Adapter : Broadcom Virtual Wireless Adapter Network Adapter : Bluetooth Personal Area Network Wireless Adapter 1 : Broadcom 802.11n Network Adapter (802.11g (ERP), AES-CCMP, 54Mbps) Power Management Mains (AC) Line Status : On-Line Operating System Windows System : Microsoft Windows 7 Ultimate 6.01.7601 (Service Pack 1) Platform Compliance : x64 Windows Experience Index Current System : 6.6 |
#4
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Re: mBoxMini3 no longer detected + phantom not coming on: is the unit DEAD?
You know whats funny, I have had the same issue. Mbox mini just would not recognize one day and no matter what I tried it would not come back alive. The light was on but it wouldn't show up in device manager or anything. I tried every driver, usb ports etc but no luck. When it didn't work on another two computers I knew it was the device. What is even funnier is that it seems I have the same computer as you. I feel like the asus motherboards do something with the usb ports that kills the mbox minis slowly. I noticed as after I turn my pc off it has this ai charger thing that sends power to the usb ports and the speakers would make a hiss after the computer was off. I feel my Asus desktop was responsible for killing it, now it's not worth repairing.
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#5
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Re: mBoxMini3 no longer detected + phantom not coming on: is the unit DEAD?
Quote:
ANyway, go with Focusrite - you'll be glad you did! :) |
#6
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Re: mBoxMini3 no longer detected + phantom not coming on: is the unit DEAD?
I am thinking about doing the same. I have also bought a focusrite interface! The forte and its great.
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