|
Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
|
|
Thread Tools | Search this Thread | Display Modes |
|
#1
|
|||
|
|||
ProTools was working but it is now "Unable to locate Digidesign hardware"
Error: "Unable to locate Digidesign hardware. Make sure your hardware is connected and turned on. Click "OK" when hardware is ready."
Hardware was originally working. Then came up with this error. We unistalled ProTools then reinstalled & problem was fixed. This happened again later, so we did the same thing & it fixed it again. Error happened again, we downloaded software updates which fixed the problem. But now the error has happened again! Have the latest update which hasn't fixed it. When I unplug the Mbox USB connection from the computer then plug it back into the computer it says "Found new hardware" It tries installing it, but then comes up with "Windows was unable to install your Mbox. Windows could not find driver software for your device." We've used the program fine, but now again suddenly it doesn't want to work. If anyone has any ideas, help would be most appreciated. Thanks! Product Level 1: Pro Tools LE Product Level 2: USB Interface LE Product Level 3: Mbox (3rd Gen) Software Level 1: Pro Tools Software Level 2: Pro Tools LE Software Version: Avid Mbox Drivers v1.0.19 for Windows (x86) PC CPU Manufacturer: Dell PC Model: Inspiron MXC061 RAM: 2.00 GB Operating System: Windows Vista Home/Home Premium 32-bit (Service Pack 2) |
#2
|
||||
|
||||
Re: ProTools was working but it is now "Unable to locate Digidesign hardware"
Personally, I would dump Vista and go with Windows 7 64 bit. Meanwhile, did you do all the system tweaks, including turning OFF the power management feature on all USB ports?
__________________
HP Z4 workstation, Mbox Studio https://www.facebook.com/search/top/...0sound%20works The better I drink, the more I mix BTW, my name is Dave, but most people call me.........................Dave |
#3
|
||||
|
||||
Re: ProTools was working but it is now "Unable to locate Digidesign hardware"
Quote:
Read through this link, it may be of some help; Some of it may not be relevant but some might. http://duc.avid.com/showthread.php?t...ghlight=zedhed
__________________
Too much blood in my drugstream Motherboard: Gigabyte Z690 AERO D CPU: Intel Alder Lake Core i9-12900K CPU Cooler: Noctua NH-D15S RAM: Corsair Vengeance DDR5 64GB (2x 32gb 5200MHz) Drives: 2 x Samsung 980 Pro 2TB NVME PCIE 4.0 M.2 SSD (Record & Samples) 1 x Samsung 980 Pro 1TB NVME PCIE 4.0 M.2 SSD (OS Win 11 Pro) GPU:Gigabyte GeForce RTX 3060 12GB GDDR6 PCIE 4 PSU: Corsair HX Series HX850 Platinim CASE: Fractal Define XL R2 PT 11HD (v11.3.2) Omni s/pdif <> AxeFxIII HD 96I/O |
#4
|
|||
|
|||
Re: ProTools was working but it is now "Unable to locate Digidesign hardware"
MUSO90..I'm running Protools LE 8.0.5 with an Mbox3 on Win7 64bits and I'm having exactly the same problem. Upgrading to Win7 will not fix the problem. I'm still waiting for somebody with the solution. I also had turned off all the USB power management plus I did all the tweaks for Win7 and still doesnt work.
I had work with Protools for more than 20yrs and never had any issues until version 8 came to the market.
__________________
ASUS P9X79 DELUXE, Intel i7 3930K, 32GB DDR3 Corsair Dominator, 2 SATA 1TB 64MB HD, CORSAIR H80 Liquid Cooler. Mac mini 2.3GHz Quad Core Intel i7, 16GB memory, 1TB Fusion drive, 1TB Thunderbolt external HD.....Running PT11 |
#5
|
|||
|
|||
Re: ProTools was working but it is now "Unable to locate Digidesign hardware"
I just re-installed the Mbox drivers and its working now. Will see for how long
__________________
ASUS P9X79 DELUXE, Intel i7 3930K, 32GB DDR3 Corsair Dominator, 2 SATA 1TB 64MB HD, CORSAIR H80 Liquid Cooler. Mac mini 2.3GHz Quad Core Intel i7, 16GB memory, 1TB Fusion drive, 1TB Thunderbolt external HD.....Running PT11 |
#6
|
||||
|
||||
Re: ProTools was working but it is now "Unable to locate Digidesign hardware"
I think you need at least version 8.04 with Vista, but I would go to 8.05 if you haven't already done so;
http://avid.custkb.com/avid/app/self...p?DocId=393651 And install latest drivers to go with 8.05; http://avid.custkb.com/avid/app/self...p?DocId=379411 Re-install drivers with interface turned off then reboot with it turned on. Once 8.05 installed run plugin updater; http://avid.custkb.com/avid/app/self...p?DocId=362895 I've found at least on my system, that switching hardware Interface on before booting computer, and shutting computer down before turning Interface off helps avoid the problem of losing driver communication with computer.
__________________
Too much blood in my drugstream Motherboard: Gigabyte Z690 AERO D CPU: Intel Alder Lake Core i9-12900K CPU Cooler: Noctua NH-D15S RAM: Corsair Vengeance DDR5 64GB (2x 32gb 5200MHz) Drives: 2 x Samsung 980 Pro 2TB NVME PCIE 4.0 M.2 SSD (Record & Samples) 1 x Samsung 980 Pro 1TB NVME PCIE 4.0 M.2 SSD (OS Win 11 Pro) GPU:Gigabyte GeForce RTX 3060 12GB GDDR6 PCIE 4 PSU: Corsair HX Series HX850 Platinim CASE: Fractal Define XL R2 PT 11HD (v11.3.2) Omni s/pdif <> AxeFxIII HD 96I/O |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
"Unable to locate digidesign hardware" Mbox (original) ProTools LE 7.4.2 Mac OS X | sharpd | 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) | 23 | 04-27-2012 12:11 AM |
Digi 003 "Unable to locate digidesign hardware" - Broken Firewire? | mpeddle | 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) | 12 | 11-03-2011 06:43 AM |
"unable to locate digidesign hardware" message on pro tools 9 | echalk | Windows | 9 | 08-29-2011 03:37 PM |
"Unable to locate digidesign hardware" windows 7 MBOX3 | StaticVoid | 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) | 7 | 01-21-2011 02:13 PM |
"Unable to locate digidesign hardware" Digi 002 - but with a curious twist. | Honest Gentleman | 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) | 2 | 08-14-2009 05:08 PM |