Behringer X-touch issue

[secret studios]

Dear colleagues,

I have disconnecting issues with my X-touch. After a while of mixing with automation it loses contact to PT. It still receives data, but does not send my fadermoves to PT.
I am using PT 12.5 on Win7, X-Touch is connected via USB, HUI Mode. Same experiences on different computers like my laptop and also on PT11.

How I tried to solve the problem so far:
-Changed the X-touch to newer model post year 2017
-Newest Firmware 1.15
-Changed USB and chipset driver and USB Cable

Remarkable for me: In the PT Controller Settings only "X-Touch emulated" is available. I saw videos where users choose from "X-Touch INT" - I dont have this.

What is wrong? Who can help me?

Greets and thany a lot
Joerg

[you kay]

I have the exact same issue with the Faderport 8 controller with PT12 on Windows.
Tech support weren't able to solve the issue and I was considering trying Behringer. I guess not now

[Roderico]

Originally Posted by secret studios

Dear colleagues,

I have disconnecting issues with my X-touch. After a while of mixing with automation it loses contact to PT. It still receives data, but does not send my fadermoves to PT.
I am using PT 12.5 on Win7, X-Touch is connected via USB, HUI Mode. Same experiences on different computers like my laptop and also on PT11.

How I tried to solve the problem so far:
-Changed the X-touch to newer model post year 2017
-Newest Firmware 1.15
-Changed USB and chipset driver and USB Cable

Remarkable for me: In the PT Controller Settings only "X-Touch emulated" is available. I saw videos where users choose from "X-Touch INT" - I dont have this.

What is wrong? Who can help me?

Greets and thany a lot
Joerg

Hi there, any news with this topic?? Having the very same issue, unable to solve it no matter what I try.

Any help will be appreciated

[albee1952]

2 things:
1-Make sure that Power Management is disabled on all USB ports(in Device Manager)
2-Try different USB ports and cables.

[Madeggss]

I had the same issues with SSL Matrix2. Changing network connections from DHCP to static helped