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#1
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Unable to start Pro Tools on my computer
Hello Everyone!
I am very new to Pro Tools (also my first DAW software). I recently purchased Pro Tools Perpetual. I installed the software on my computer yesterday, did the necessary registration and activation. Every time I try to open the software I get the following error message: Could not complete your request because Assertion in "E:\ Code\ 223110\ ProTools\ AAE\ Source\ AAX\ CFicAAXWidget.cpp", line 851. What am I doing Wrong? Thanks, Dennis. My Computer details: ID Host Name : DESKTOP-1DPEIM0 Workgroup : WORKGROUP Computer Model : Dell Inspiron 5577 Serial Number : 13Q**** Chassis : Dell Notebook Mainboard : Dell 0MVD5F Serial Number : .13QQRM2.CN4************ BIOS : Dell 1.1.1 08/16/2018 TPM - Trusted Platform Module : INTC Intel 2.0 (PCR 24) Intel vPro : 11.8.55.3510 Total Memory : 15.88GB SO-DIMM DDR4 Processors Processor : Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz (4C 8T 3.81GHz, 3.5GHz IMC, 4x 256kB L2, 6MB L3) Socket/Slot : FC BGA1440 Chipset Memory Controller : Dell Core (Kabylake-H QC) Mobile Host Bridge/DRAM Registers 100MHz, 2x 8GB SO-DIMM DDR4 2.4GHz 128-bit, Integrated Graphics Memory Module(s) Memory Module : Hynix (Hyundai) HMA81GS6AFR8N-UH 8GB SO-DIMM DDR4 PC4-19200SO DDR4-2400 (17-17-17-40 4-57-19-6) Memory Module : Hynix (Hyundai) HMA81GS6AFR8N-UH 8GB SO-DIMM DDR4 PC4-19200SO DDR4-2400 (17-17-17-40 4-57-19-6) Video System Monitor/Panel : ChiMei Generic PnP Monitor (1920x1080, 20PJK€156HGA , 15.5") Video Adapter : Intel(R) HD Graphics 630 (24CU 192SP SM6.1 1.1GHz, 768kB L2, 4GB DDR4 2.4GHz 128-bit, Integrated Graphics) Graphics Processor OpenCL : Intel(R) HD Graphics 630 (192SP 24C 1.1GHz, 512kB L2, 6.4GB DDR4 2.4GHz 128-bit, Integrated Graphics) OpenCL : nVidia GeForce GTX 1050 (640SP 5C 1.5GHz, 4GB) D3D 11 : NVIDIA GeForce GTX 1050 (4GB) D3D 11 : Intel(R) HD Graphics 630 (192SP 24C 1.1GHz, 768kB L2, 128MB DDR4 2.4GHz 128-bit, Integrated Graphics) OpenGL : GeForce GTX 1050/PCIe/SSE2 (4GB) Storage Devices TOSHIBA THNSNK128GVN8 M.2 2280 128GB (128GB, SATA600, M.2, SSD) : 119GB (C:) TOSHIBA MQ01ABD100 (1TB, SATA600, 2.5", 5400rpm, 8MB Cache) : 932GB (D:) Logical Storage Devices OS (C:) : 105GB (NTFS, 4kB) @ TOSHIBA THNSNK128GVN8 M.2 2280 128GB (128GB, SATA600, M.2, SSD) Hard Disk : 883MB (NTFS, 4kB) @ TOSHIBA THNSNK128GVN8 M.2 2280 128GB (128GB, SATA600, M.2, SSD) Image : 12GB (NTFS, 4kB) @ TOSHIBA THNSNK128GVN8 M.2 2280 128GB (128GB, SATA600, M.2, SSD) DELLSUPPORT : 1GB (NTFS, 4kB) @ TOSHIBA THNSNK128GVN8 M.2 2280 128GB (128GB, SATA600, M.2, SSD) DATA (D:) : 931GB (NTFS, 4kB) @ TOSHIBA MQ01ABD100 (1TB, SATA600, 2.5", 5400rpm, 8MB Cache) ESP : 646MB (FAT32, 4kB) @ TOSHIBA THNSNK128GVN8 M.2 2280 128GB (128GB, SATA600, M.2, SSD) Peripherals LPC Hub Controller #1 : Dell Sunrise Point-H LPC Controller Audio Device : Dell CM238 HD Audio Controller Disk Controller : Dell Sunrise Point-H SATA Controller [AHCI mode] Disk Controller : Dell Sunrise Point-H PMC USB Controller #1 : Dell Sunrise Point-H USB 3.0 xHCI Controller SMBus/i2c Controller #1 : Intel ICH SMBus Printers and Faxes Printer : Microsoft Software Printer Driver (300x300, Colour) Printer : Microsoft XPS Document Writer v4 (600x600, Colour) Printer : Microsoft Print To PDF (600x600, Colour) Printer : HP OfficeJet Pro 6960 PCL-3 (600x600, Colour) Printer : HP OfficeJet Pro 6960 PCL-3 (1200x1200, USB, Colour) Printer : HPOJ6960_Fax_Driver (300x300, Colour) Fax : Microsoft Shared Fax Driver (200x200) Scanners and Cameras Scanner : HP OfficeJet Pro 6960 (NET) (Scanner, USB) Network Services Network Adapter : Realtek PCIe GBE Family Controller (Ethernet) Network Adapter : Bluetooth Device (Personal Area Network) (Ethernet) Wireless Adapter : Intel(R) Dual Band Wireless-AC 3165 (802.11n (HT), AES-CCMP, 54Mbps) Power Management Battery #1 : SDI Dell 73.99Wh/5.72Ah Operating System Windows System : Microsoft Windows 10 Professional 10.0.17763 Platform Compliance : x64 |
#2
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Re: Unable to start Pro Tools on my computer
Thanks for purchasing and welcome to the community.
That error is most commonly caused at the driver level and fixed by installing drivers or resetting the Playback Engine. Please let us know the results after following the steps there.
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#3
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Unable to start Pro Tools on my computer
Welcome to PT.
Thanks for the system report. Everything looks good to me on the laptop, aside from that 1TB hard drive...that thing should only be used for backups..... You will love the M.2 drives , they are amazing. Did you load ILOK software? Did you sync your ilok? You didn’t mention what interface you’re using? You also didn’t mention if you had loaded the driver for said interface.
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Daniel HDX - PT12.5.1 - HD I/O 16x8x8 Win10-Pro (v1709)- 6 Core i7-6850k - ASUS X99 Deluxe ii D-Command Main Unit - 'Ole Blue http://www.sknoteaudio.com/ plugins rock and are affordable. |
#4
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Re: Unable to start Pro Tools on my computer
In addition to the above advice, with Windows, you SHOULD ALWAYS use the Run as Admin option for installing programs(unless otherwise instructed by the manufacturer)
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HP Z4 workstation, Mbox Studio https://www.facebook.com/search/top/...0sound%20works The better I drink, the more I mix BTW, my name is Dave, but most people call me.........................Dave |
#5
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Re: Unable to start Pro Tools on my computer
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