Lost Ilok

[melanieschulz]

Hello everyone,

I'v lost my Ilok, ive bought a new empty one. Ive filled my RMA on ilok website.
Do I have to buy a whole new license full price ? Cant i transfer my license to the new Ilok ?

Thank you for your time and help.

Mélanie.

[DigiTechSupt]

Originally Posted by melanieschulz

Hello everyone,

I'v lost my Ilok, ive bought a new empty one. Ive filled my RMA on ilok website.
Do I have to buy a whole new license full price ? Cant i transfer my license to the new Ilok ?

Thank you for your time and help.

Mélanie.

Hi melanieschulz,
Once you've filed for an RMA, you have to start a support case:

If you have an active Support Plan, click Create A Case at my.avid.com > Access The Support Center > Equipment -or- call Avid Customer Support using your System ID

If not on a Support Plan, purchase an Avid Support Code (ASC) for Pro Tools or Pro Tools HD and enter that code at avid.com/ascform -or- call Avid Customer Support using your ASC
Include your iLok User ID, RMA#, and iLok serial number (e.g. 0x00ABCDEF) in your case.


Hope this helps.

[melanieschulz]

Yes, Thank You Very Much !!

[[email protected]]

Is the ASC page not working currently? I've followed the steps above, and when I put in my code, hit submit .... the page just reloads?

I lost my iLok the other day, and suffice it to say, this process has been MORE than vexing.

[jeffro]

Originally Posted by [email protected]

Is the ASC page not working currently? I've followed the steps above, and when I put in my code, hit submit .... the page just reloads?

I lost my iLok the other day, and suffice it to say, this process has been MORE than vexing.

Welcome to the community.

We'll get a support case going for you to get this handled.