Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Getting Started

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 04-17-2021, 05:13 PM
SBattle SBattle is offline
Member
 
Join Date: Apr 2021
Location: Louisville/KY
Posts: 1
Default Installation Failure - Pro Tools 2021.3.1

History:
I ran Pro Tools (PT) for a couple of years on PC, but the hard drive eventually corrupted beyond repair or file retrieval. Pro Tools subscription expired.
Now:
Got new custom-build PC. Renewed my PT subscription. Attempts to install PT 2021.3 have failed.
This is the sequence of installation events:
1. Installation Wizard prompts:
"This installation may require additional dependencies. Without its dependencies, Avid Pro Tools may not work correctly. Would you like to find the original setup.exe?"
2. If I click YES, it goes to an empty temp file folder and does nothing.
3. If I click NO, the Wizard begins the installation - but then an "Error 1309.Error" prompt comes up. Then it only gives me the option to Abort the installation.
I assume that the Wizard is looking for my previous Pro Tools file(s). But, as stated at the beginning, it is corrupted beyond repair in a now-junked PC.

Any ideas?
Reply With Quote
  #2  
Old 04-18-2021, 07:46 AM
albee1952's Avatar
albee1952 albee1952 is offline
Member
 
Join Date: May 2004
Location: Norwich, CT
Posts: 39,321
Default Re: Installation Failure - Pro Tools 2021.3.1

More info is needed.
1-Is/was there any previous install of Pro Tools on this computer? If there is, it must be uninstalled before installing 2021.3.1(this must be done from the Programs and Features page, which is one level deeper than the Apps and Features page).

2-Have you done all the system tweaks, updated Windows 10 and installed Quicktime?

If none of this helps, post a Sandra report(see the Help Us Help You link near the top of the page) so the experts here can look for any hardware problems("custom built" to what specs?).
__________________
HP Z4 workstation, Mbox Studio
https://www.facebook.com/search/top/...0sound%20works


The better I drink, the more I mix

BTW, my name is Dave, but most people call me.........................Dave
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
2021.3 Installation Freezes Computer gregklau Pro Tools 5 04-04-2021 10:06 AM
PT 10 Installation routine failure danreal macOS 2 06-02-2016 04:36 AM
LE 8.0.3 installation failure diggs1000 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 3 10-03-2010 05:25 PM
ProTools LE 7.3 installation failure EspenKnutsen 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 4 10-09-2009 01:11 PM


All times are GMT -7. The time now is 03:28 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com