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  #1  
Old 01-01-2016, 08:28 PM
djecaron16 djecaron16 is offline
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Join Date: Sep 2011
Location: Canada
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Default need help on renew plan

Hi, first in my avid accounts before i log today it had only this :

Standard Support Active
Time Period: Nov 21, 2014 - to - Mar 31, 2016
Please make sure you have your System ID ? available when contacting Avid Customer Care.


but today i have see this !

Annual Upgrade Plan Active
Time Period: Nov 21, 2014 - to - Nov 21, 2015


it's like that something have expired but i only have see it today and had no e-mail my upgrade plan is expired ???


I hope this is not the annual i need to upgrade for keeping update ?

Please can anyone tell me what it is ?
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Old 01-02-2016, 12:39 AM
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jeffro jeffro is offline
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Join Date: Jun 1999
Location: PNW
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Default Re: need help on renew plan

If you activated in Nov 2014 then it should be good through Mar 2016. In your Avid account, please click "Access the Support Center" then "Create A Case" under the Equipment tab to provide your info to CS. Thank you.
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Old 01-06-2016, 08:13 PM
djecaron16 djecaron16 is offline
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Default Re: need help on renew plan

Ok it was a error on website because i have check back and it's date updated.

Tank you !
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Old 01-07-2016, 09:01 PM
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jeffro jeffro is offline
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Default Re: need help on renew plan

Glad that's resolved.
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