iLok License Surrender Issues

[J3ff]

Thanks Bruce, they solved the problem quickly. :)

[callee]

I also seem to have bundled 10/9 version with cptk & now PT 11 won´t be authorized due to surrendering issues… this is strange. How do I solve this?
/Carl

[Southsidemusic]

Hej och Välkommen till Avid Forumet


Forwarding to the "pro's" so they can help you out!

Best Regards
Chris

[Bruce Paine]

Originally Posted by callee

I also seem to have bundled 10/9 version with cptk & now PT 11 won´t be authorized due to surrendering issues… this is strange. How do I solve this?
/Carl

It looks like you purchased the wrong upgrade option, same price, but wrong surrender option.
Go to your iLok account with the iLok License Manager and try now.

[callee]

Thank you. Works fine now

[Rumsound]

Well, I'm another one who checked wrong checkbox and by mistake purchased PT11+CPTK upgrade to PT11HD instead of PT9/10Bundle+CPTK right now. Same price, different product. Anybody able to help me? Bruce? Thanks in advance…

Roman

EDIT: Solved by Avid support. My order was ok, Avid first deposited wrong license. After my request they deposited right one and everything seems to be ok.

[People Mover]

Well, I'm in the same boat with many of the users here. I have purchased the incorrect upgrade.

I purchased the PT9/10+CPTK to PT11HD instead of the PT10/11+CPTK. I currently have the PT10/11 Student upgrade bundle. Ilok told me bundles cannot be surrendered. This can't be true can it?

Anyway, I submitted a ticket to AVID. Is there any hope for the upgrade still? Or do I have to do a digital return?

[Darryl Ramm]

Originally Posted by People Mover

Ilok told me bundles cannot be surrendered. This can't be true can it?

Ah no. Bundles can't be *separated* but they can be surrendered (as a bundle).

But you brought the wrong thing. iLok cannot help you here and you are wasting your time talking to them.You need to go back to Avid and get a refund and change your purchase to the correct product.

[Bruce Paine]

Avid Support will be able to sort your upgrade via your ticket, without resubmitting or canceling your order.

[People Mover]

Originally Posted by Darryl Ramm

But you brought the wrong thing.

I sure did. My overwhelming excitement for snapshot automation in 11 clouded my focus during my purchase. . . . DOH

Thanks for your help everyone.