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#1
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ProTools Tech Support not responding to tickets
I have three incidents opened with Tech Support , one for 20 days.
One of them has been a reopened case since they never fixed it last year. The recommendation was : "Delete ProTools preference folder" for all my problems. Nice !! I will say, since I've been paying for my Ultimate / HDX system support / maintenance religiously they should freeze the "clock" on the maintenance payment and until they fix my issues I should not be told or forced to renew my payment for continued support. Does anybody have this kind of issues with AVID? |
#2
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Re: ProTools Tech Support not responding to tickets
Do you have a case number?
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Janne What we do in life, echoes in eternity. |
#3
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Re: ProTools Tech Support not responding to tickets
Case Number Contact Name Subject (Short Description) Sub Stage Date/Time Opened
04014932 Elisavetsky, Ignacio Pro Tools Ultimate | Unable to play session Customer Update 9/8/2020 6:50 PM 04018093 Elisavetsky, Ignacio Sessions don't keep or store the windows locations. For example Mixer window on Left monitor, edit window on right monitor Case in Queue 9/14/2020 10:36 AM 04018099 Elisavetsky, Ignacio "Space" plugin order of patches are "jumbled" |
#4
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Re: ProTools Tech Support not responding to tickets
Escalated
__________________
Janne What we do in life, echoes in eternity. |
#5
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Re: ProTools Tech Support not responding to tickets
Thank you !
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#6
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Re: ProTools Tech Support not responding to tickets
no problem. now just obviously need to keep waiting
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Janne What we do in life, echoes in eternity. |
#7
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Re: ProTools Tech Support not responding to tickets
A litany of threads just like this one suggests that yes, it is a common problem.
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#8
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Re: ProTools Tech Support not responding to tickets
It just tells that Avid has a lot of customers and customers have internet access. But still, fair point
__________________
Janne What we do in life, echoes in eternity. |
#9
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Re: ProTools Tech Support not responding to tickets
6 days : no answer to my ticket, as a professional I unfortunately do not get eternity --- from France ... phone number 1 does no longer exists --- phone number 2 message telling that Avid cannot answer --- European number... message asking to enter system ID.... but the number is not recognize (is that only mine ?) ---- Well...I bought a card from another company until someone could help me to get my HDX working with the new Mac....from here I can say I am very worry about the future at Avid !!!
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#10
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Re: ProTools Tech Support not responding to tickets
The best DAW owned by the worst company...
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Avid HDX - Avid HD I/O 16x16 Analog - Pro Tools Ultimate 2023.6 - Nuendo 11 Mac Pro 5.1 2 esacore 2.66 64GB Ram - Mac OS 11.7.7 |
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