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Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
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#1
08-11-2017, 07:57 PM
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Help!!Licence not showing in Manager [SOLVED]
Help!!
Subscription expired in middle of session so I purchased it again to continue but now the manager can't find it (already refreshed) ..Any chance to fix this soon ? I also noticed in my products the new subscription doesn't have any system id even though it says it's active. Without the number I can't create a case. I have the receipt though if that helps! 
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#2
08-11-2017, 11:10 PM
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Re: Help!!Licence not showing in Manager
I'll notify the supermods.
__________________
Studio rig - Pro Tools|HDX 2018.7 | Logic Pro X.4.2 | Avid HD I/O (8x8x8) | 6-core 3.33 Westmere w/24GB RAM | OS 10.12.3 | D-Command ES | Eleven Rack | Vienna Ensemble Pro 5 Mobile rig - Macbook Pro i7 w/16GB RAM | UA Apollo 8p | Pro Tools|HD 2018.3 | Logic Pro X.4.2 | OS 10.12.6
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#3
08-11-2017, 11:18 PM
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Re: Help!!Licence not showing in Manager
I'm having the exact same issue. Except I just purchased a brand new subscription to PT. My account online gives me no download options, and the license hasn't shown up in my iLok account.
Last edited by DigiTechSupt; 08-23-2017 at 08:55 AM. Reason: Activated 8/12.
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#4
08-12-2017, 12:01 AM
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Re: Help!!Licence not showing in Manager
Welcome to the community.
Sorry to hear that. I'm sure Avid will contact you shortly.
__________________
Studio rig - Pro Tools|HDX 2018.7 | Logic Pro X.4.2 | Avid HD I/O (8x8x8) | 6-core 3.33 Westmere w/24GB RAM | OS 10.12.3 | D-Command ES | Eleven Rack | Vienna Ensemble Pro 5 Mobile rig - Macbook Pro i7 w/16GB RAM | UA Apollo 8p | Pro Tools|HD 2018.3 | Logic Pro X.4.2 | OS 10.12.6
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#5
08-12-2017, 04:47 AM
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Re: Help!!Licence not showing in Manager
all fixed
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