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  #1  
Old 12-10-2019, 01:52 PM
Ke productions Ke productions is offline
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Default Pro Tools OVERBILLING

I am having a MAJOR pro tools billing problem!! I currently own a PT Ultimate subscription. My renew date was 12-5-19. Unfortunately I have been billed FIVE(5) TIMES to my credit card!!! FIVE DAYS IN A ROW of $1061.44!! Thats over 5000.00!!! I have already opened a ticket as of 12-5-19. I have yet to get this rectified! I am very upset and need this taken care of right away!!

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Last edited by DigiTechSupt; 12-10-2019 at 02:13 PM. Reason: Image removed.
  #2  
Old 12-10-2019, 01:59 PM
Ke productions Ke productions is offline
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Default Pro tools 2019 OVERBILLING.

I am having a MAJOR pro tools billing problem!! I currently own a PT Ultimate subscription. My renew date was 12-5-19. Unfortunately I have been billed FIVE(5) TIMES to my credit card!!! FIVE DAYS IN A ROW of $1064.10!! Thats over 5000.00!!! I have already opened a ticket as of 12-5-19. I have yet to get this rectified! I am very upset and need this taken care of right away!!

Sent from my iPhone using Tapatalk
__________________
Macbook Pro (Late 2016)
Processor: 2 GHz Intel Core i7
Memory: 16 GB 1333 MHz DDR3
Graphics: Radeon Pro 460 4096 MB
Running: PT HD 12.7.0
Interface: Apollo Quad 8P

Last edited by DigiTechSupt; 12-10-2019 at 02:13 PM. Reason: Image removed.
  #3  
Old 12-10-2019, 02:12 PM
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DigiTechSupt DigiTechSupt is offline
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Post Re: Pro Tools OVERBILLING

Hello Ke productions,

We have escalated your support case to get this resolved ASAP.

Best regards,
JC
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  #4  
Old 12-12-2019, 08:28 PM
Ke productions Ke productions is offline
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Default Pro Tools OVERBILLING (continued)

Thanks for addressing my previous overbilling issue with pt Ultimate.

Pinky addressed my issue, the charges were reversed.
Everything, (financial wise) is fine.

But I am still getting emails saying there was an error in billing concerning my subscription. I've received 2 emails in 2 days. (attachments coming)

I am afraid if I make a payment, the cycle will continue. As of today, my Pro Tools Ultimate has officially shut down on me in the middle of a paying session.

With all due respect, I need to speak with someone. Texts and emails are NOT working, due to Avid's late responses.There is no longer a response to my case (Case Number 03839503).

Just email or PM me a phone number of someone I can call and get this straightened out.

Or maybe someone can respond to my case number 03839503 with a direct link to make payment.

Please advise.
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Macbook Pro (Late 2016)
Processor: 2 GHz Intel Core i7
Memory: 16 GB 1333 MHz DDR3
Graphics: Radeon Pro 460 4096 MB
Running: PT HD 12.7.0
Interface: Apollo Quad 8P
  #5  
Old 12-12-2019, 09:40 PM
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Default Re: Pro Tools OVERBILLING (continued)

Hi

Removed your pictures of private conversations with Avid as that is not gonna help you as members here cant do anything and Avid has these conversations already and it is against forum practise to post private emails and PM’s.

Thanks
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  #6  
Old 12-12-2019, 10:39 PM
Ke productions Ke productions is offline
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Default Re: Pro Tools OVERBILLING (continued)

Quote:
Originally Posted by Southsidemusic View Post
Hi



Removed your pictures of private conversations with Avid as that is not gonna help you as members here cant do anything and Avid has these conversations already and it is against forum practise to post private emails and PM’s.



Thanks


Hi. Thanks @Southsidemusic. I didn’t know that. I’m sorry. It’s just extremely frustrating. I’ve reached out through all of the normal channels to no avail. This has been an issue since Dec. 5th 2019.
Now they’ve suspended my subscription. My pt doesn’t work at all. I had a paying client and my system shut down in the middle of the session.

I tried opening a case, sending emails, I went on FB Messenger for a private message. I don’t know what else to do.

Maybe you can help me. I can pay the renewal fee. I just don’t want to pay multiple times like before.

I definitely don’t want to break any rules. Just need some assistance. Hopefully a phone call.

Thanks again.


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Macbook Pro (Late 2016)
Processor: 2 GHz Intel Core i7
Memory: 16 GB 1333 MHz DDR3
Graphics: Radeon Pro 460 4096 MB
Running: PT HD 12.7.0
Interface: Apollo Quad 8P
  #7  
Old 12-13-2019, 01:50 AM
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Default Re: Pro Tools OVERBILLING (continued)

I have escalated this to Avid support and someone will get back to you as soon as possible.

All the Best
Christopher
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Best Regards
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  #8  
Old 12-13-2019, 04:19 AM
Ke productions Ke productions is offline
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Default Re: Pro Tools OVERBILLING (continued)

Quote:
Originally Posted by Southsidemusic View Post
I have escalated this to Avid support and someone will get back to you as soon as possible.



All the Best

Christopher


Thanks so much Chris!


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Macbook Pro (Late 2016)
Processor: 2 GHz Intel Core i7
Memory: 16 GB 1333 MHz DDR3
Graphics: Radeon Pro 460 4096 MB
Running: PT HD 12.7.0
Interface: Apollo Quad 8P
  #9  
Old 12-13-2019, 03:29 AM
globaleric globaleric is offline
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Default Re: Pro Tools OVERBILLING (continued)

Quote:
Originally Posted by Ke productions View Post
Now they’ve suspended my subscription. My pt doesn’t work at all. I had a paying client and my system shut down in the middle of the session.
Anybody still wondering why that oh so great and fantastic subscription model is so unpopular amongst the PT customer base?
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