|
Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
|
|
Thread Tools | Search this Thread | Display Modes |
#1
|
|||
|
|||
Account Active, Expires 01/22, Ilok license not updated
Hello,
I'm having an issue with Pro tools Ultimate license, in my Avid account everything looks fine. Active software and Support plan expires on Jan 16 2022. However on my Ilok, my license Pro Tools expired on 01/16/2021 and has not been renewed. So I can't use the latest version of Pro Tools I opened a case, here is the number: 04152086 Thank you for any help/info
__________________
PC: Dell Precision T7920 CPU: Xeon 3104 @ 1.7GHz x2 GPU: NVIDIA Quadro RTX 4000 Ram: 80GB OS: Windows 11 Workstation, HW: Pro Tools | HDX TB3 MTRX Studio Bundle. SW: Pro Tools Ultimate 2023.12.1 |
#3
|
|||
|
|||
Re: Account Active, Expires 01/22, Ilok license not updated
I'm having a similar issue. Did not get an email to remind me that my subscription was running out (expired 31 March 2021). Renewed last week and licence still hasn't appeared in my iLok account.
Can't open a support case as I couldn't find a way of contacting support on the Avid site (apart from the chat bot which got it into it's head that I had a broken iLok).
__________________
Protools Studio 24.3, 2018 Mac Mini, Core I5 6 core, 16Gb ram, Sonoma 14.4, Focusrite Clarett+ 8pre, Focusrite Octopre. |
#4
|
||||
|
||||
Re: Account Active, Expires 01/22, Ilok license not updated
Both of you should be all set now.
If anyone else experiences this, please check the Publisher License ID column for your license in iLok License Manager (right+click the column heading to enable this if you don't see it). That field should show your System ID - if it's blank there's a problem and you should start a support case via the Support Center link in my.avid.com or the Contact Support link at avid.com/learn-and-support/contact-audio-and-music-support
__________________
• linkedin •
|
#5
|
|||
|
|||
Re: Account Active, Expires 01/22, Ilok license not updated
I confirm all set!
Thank you sooo much Jeffro!
__________________
PC: Dell Precision T7920 CPU: Xeon 3104 @ 1.7GHz x2 GPU: NVIDIA Quadro RTX 4000 Ram: 80GB OS: Windows 11 Workstation, HW: Pro Tools | HDX TB3 MTRX Studio Bundle. SW: Pro Tools Ultimate 2023.12.1 |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Can't activate 19.6 on new computer, license is active on my iLok? | DaveBCC | Licensing & Accounts | 2 | 09-26-2019 06:11 PM |
FS: Pro Tools HD 11/10 Bundle License With iLok Account & Avid Account | Jan Pasemann | Buy & Sell | 0 | 12-18-2015 06:58 AM |
No ilok License in your account | tangoportland | Licensing & Accounts | 3 | 12-10-2015 10:09 AM |
Cannot remove my iLok from an account with iLok License Manager | roberts | macOS | 6 | 06-10-2013 02:28 PM |
iLok License not found (TL) - visible on iLok.com account | LiamSlack | 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) | 2 | 03-17-2008 11:02 AM |