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  #31  
Old 07-14-2017, 09:58 AM
musicman691 musicman691 is online now
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Join Date: Dec 2009
Location: The Soprano State (NJ)
Posts: 16,886
Default Re: PT Not Seeing WAVES Plugins.

Quote:
Originally Posted by krsongs View Post
Yes I just did that.

Yes I did purchase directly through Waves (always do.) They have sort of a web you must navigate through to download and register; other plugin mfgrs make it so damn easy.

But two other fellows on this thread had recent Waves/PT problems just like me.
I don't remember having to register when I purchased direct from Waves; the plug(s) were already in my registered plugins page right after purchase.
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  #32  
Old 12-03-2019, 04:57 PM
pauledwards pauledwards is offline
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Join Date: May 2010
Location: Montreal, Canada
Posts: 14
Default Re: PT Not Seeing WAVES Plugins.

Not sure if this is an identical issue, but I got my v9 plugins back on line after contact Waves support. I emailed, then after a day of not hearing from them I called and got help shortly thereafter.

Below is the info I received. Not sure if I can include hyperlinks from the email here, so pls contact Waves support and/or visit the site if you need further assistance.

Good luck. This issue basically cost me 1.5 days of work, so hopefully it'll help you get up and running quickly.

Cheers,

Paul

ps. I'm on Sierra, and PT 12.8.1. With Waves v9, 10 and 11 plugs.

From Waves:

"I suggest a complete removal and re-installation of Waves

V9 can only be installed from a legacy downloaded offline installer as instructed below :


First, uninstall:
Launch Waves Central.
Go to the Settings page in the bottom left corner.
Under Maintenance, look for Uninstall and click the drop-down menu.
Check mark all the available version entries.
Once done, go to Applications and remove the Waves folder and Central application.
In Finder, click on the Go menu while holding down [Alt/Option], click on Library > Preferences and send the Waves Preferences to the trash.
In the same Library folder go to Caches and send the Waves folder to the trash.
Go to Macintosh HD > Library > Preferences and send the Waves Preferences folder to the trash.
Go to Macintosh HD > Library > Application Support and send the Waves folder to the trash.
Delete any WaveShell files you find in the following locations (if exist):
Mac HD > Library > Audio > Plugins > Components
Mac HD > Library > Audio > Plugins > VST
Mac HD > Library > Audio > Plugins > VST3
Mac HD > Library > Application Support > Digidesign > Plugins
Mac HD > Library > Application Support > Avid > Audio > Plug-Ins
Mac HD > Library > Audio > Plugins > WPAPI

Now to re-install V11:
Download and install Central.
Run Central and log in.
Go to the Install Products page in the top left corner.
Under My Products, check mark the products you wish to install.
If your licenses are not activated, you can choose a device to activate to when installation finishes under Target Device for Licenses.
If your licenses are already activated, click Install on the bottom right.



Install V10
Quit any host application.
Launch Waves Central.
Go to the Install Products page.
Go to the All Products tab, search for the product and check-mark it.
Make sure you've selected the V10 entry.
Click Install in the summary column.
Install V9
Quit any host application.
Download the v.9.92 Offline Installer for Mac.
Unzip the folder to your downloads folder.
Launch Waves Central and click on the Offline Installer page.
Under Install From an Offline Installer, click Browse.
When prompted, highlight the Waves- 24.5.18 folder on your desktop and click Select folder/Open.
Checkmark the products you wish to install.
Click Install.
"
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  #33  
Old 12-14-2019, 07:24 AM
simon.a.billington simon.a.billington is offline
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Join Date: Nov 2014
Location: Australia
Posts: 779
Default Re: PT Not Seeing WAVES Plugins.

The new Central does have a few problem solving tools in the Settings tab itself. You can clear the cache, reinstall and a couple of other things. I suggest trying that first, if you haven’t already.

Perhaps it’s even worth using Central to Uninstall, then verify that your AAX folder is clear of “shells” then reinstall again. Conflicting shells can actually mess things up for you, at this way you can rule it out.

Short of that, contact Support. They’re usually quite timely.
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