Protools 10.3 Crashing with import session data on Mountain Lion

[electroteque]

I see a lot in regards to crashing but nothing in terms of my issue. I upgraded to Mountain Lion unsuspecting there was still huge issues with it even though the site stated it was supported. I was holding out until it was stable and obviouslly not, I even did a fresh install from the recovery system and the crash is still there.

I am trying to backup and archive my mix sessions, I first save a copy in which is fine and audio files copy across ok. I then from here cleanup the tracks and remove orphaned files from the list.

From there I create a new session to import the data to consolidate, but this is where I hit an issue, after a short time importing the files it will constantly crash and there is zero information about the problem.

I'm on a 2011 macbook pro with an SSD installed. Any ideas ? This is a freshly installed system so there is nothing to clean, it was the last drastic measure I tried. I think it's totally unstable and should be updated immediately.

[electroteque]

Here is the partial crash report

Process: Pro Tools [268]
Path: /Applications/Avid/*/Pro Tools.app/Contents/MacOS/Pro Tools
Identifier: com.digidesign.ProTools
Version: 10.3.28 (10.3f28)
Build Info: Unknown-103028~28
Code Type: X86 (Native)
Parent Process: launchd [154]
User ID: 501

Date/Time: 2012-10-03 21:16:49.563 +1000
OS Version: Mac OS X 10.8.2 (12C54)
Report Version: 10

Interval Since Last Report: 10101 sec
Crashes Since Last Report: 19
Per-App Interval Since Last Report: 6188 sec
Per-App Crashes Since Last Report: 8
Anonymous UUID: CEBC7906-B378-82FD-D052-FA697145818E

Crashed Thread: 50

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000c370a5ee

VM Regions Near 0xc370a5ee:
CG shared images 00000000c0001000-00000000c0009000 [ 32K] rw-/rw- SM=SHM
-->
CG shared images 00000000c4f8f000-00000000c4f97000 [ 32K] rw-/rw- SM=SHM

[electroteque]

Confirming one session was able to be consolidated without crashing, it was the foley session I was archiving, the atmos and fx sessions are bigger and crash. It's something I can work around for now by rar archiving the cleaned up sessions made by save copy in but it's still huge and this bug is really annoying and need to get it working

[electroteque]

How can I report a bug, Avid are very hard to get in contact with for reporting bugs without paying them first which is evil.

[electroteque]

Hi this is still happening on big sessions it will crashing trying to consolidate. Any ideas ?

[WombatStudio.Org]

Originally Posted by electroteque

Crashed Thread: 50

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000c370a5ee

What was thread 50?

I was having similar issues and I finally actually read the crash report and found the culprit was a plugin.

My issues also included not being able to open the session. Sometimes would get the session loaded and see the mixer and edit windows pop up for a split second and then crash. Did a Shift+OPEN and that loaded without the plugins active and I was able to fix the problem I found.

[electroteque]

hi I found it on particular sessions, im not sure if anything fancy was loaded in them it was an atmos premix session so just q10's. I could trial and error to see what I find.

[electroteque]

Hi confirming this is still a problem ! This is happening on 10.1 HD system aswell as 10.3.1. While its relinking files when consolidating it will crash constantly, this is a serious issue. How do I report it ?

[electroteque]

Its happening while "calculating overviews" it will get quite a few files then crash each time.

[Chief Technician]

Originally Posted by electroteque

Here is the partial crash report

<snip>

Originally Posted by electroteque

Crashed Thread: 50

We need the data from this thread within the crash log to determine anything useful.