Artist Control - Has anyone managed to solve the disconnection issues?

[EddieJones]

Great, I'm glad you got it sorted !

[markuse]

Hi there,

Updating to Eucon 3.6 caused my Artist Mix to disappear, while my Artist Control is still there. Once I downgrade to 3.5 it reappears straight away. The firmware is up to date on 1.5.4.0. I also tried a full clean de/install but no luck.

This is on a OS 10.10.5 Mac Pro trash can, both Artists are connected via a thunderbolt break out box + an ethernet switch.

Any help would be highly appreciated..

Markus

[EddieJones]

Can I ask you to follow these instructions so we can be sure of a clean start ? https://www.google.com/url?sa=t&rct=...h8z-Uvs-m2Q-Xg

[markuse]

Thanks Eddie,

That is how I tried. I did it one more time to make sure but it didn't help..

[EddieJones]

Can you try the Mix on its own with a direct cable ?

[markuse]

It turned out the IP address of the Mix had been changed. Not sure how that happened and why it still worked with EUCON 3.5 but resetting it solved to problem.

Thanks for our help Eddie!