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  #1  
Old 12-30-2015, 10:17 PM
danevaz danevaz is offline
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Join Date: Aug 2015
Location: USA
Posts: 42
Default Can't Download PT11 to PT12 Upgrade

Hi All,

Trying to do the upgrade from PT 11 to PT 12 at about 1AM EST (US).

Upgrade was purchased from Sweetwater (which sent activation code via email).

I enter my activation code on the Avid MyAccount/Avid Software Activation and Download section. It prompts me to validate my address, etc., which I do. It then asks me for my iLOK user id - which I enter.

I then get a blank screen with a small yellow clock in the upper right hand corner which immediately turns into a red clock - and then it just hangs and eventually times out on this page:

https://www.avid.com/redemption/ILok

Anyone else have any luck completing the PT 12 upgrade activation?

And a Happy New Year to all.

Thanks,
Danny V.
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  #2  
Old 12-31-2015, 06:38 AM
LSNY LSNY is offline
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Join Date: Dec 2010
Location: NYC
Posts: 166
Default Re: Can't Download PT11 to PT12 Upgrade

Hi.

I did just what you are trying to do, with a Sweetwater purchase as well, on 12/29.

All went smoothly, and now 10 and 12 run as a co-install on my MBP.

I had the experience with "validate address", etc. But as I followed the steps the download page came up, and the downloads proceeded.
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  #3  
Old 12-31-2015, 08:08 AM
danevaz danevaz is offline
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Join Date: Aug 2015
Location: USA
Posts: 42
Default Re: Can't Download PT11 to PT12 Upgrade - SOLVED!

Hi All,

Problem solved!

I have a security add-on (Ghostery) which blocks web page trackers in my browser (FIREFOX). Apparently it was causing the iLOK step to hang.

I tried it again with a different browser (IE) which doesn't have any add-ons, and the step completed without any further hitches.

Danny V.
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