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#1
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Problem with trying to Purchase products
Hello,
Im trying to buy the Artists Cloud monthly Plan for Pro tools first, but after I enter my Credit Card Information and Billing address I get a message telling me the currency does not match the billing address. This does not make sense because I live on Guam, a US territory that uses US dollars, and I’m purchasing this plan with US dollars. How can this be fixed? Because of this, I am not currently able to purchase any products. |
#2
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Re: Problem with trying to Purchase products
Welcome JW,
I'll try to send this up the ladder for help.
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~ tom thomas Formerly hobotom Pro Tools Ultimate 2024 HDX Hybrid HD Omni and 192 I/Os Windows 10 Intel Hexcore i7 All Samsung Pro SSDs Ampex MM1200 2" 24 trk tape Outboard: UREI, Eventide, Lexicon, Yamaha, TC Electronics, Orban, ART, EchoAudio, Dolby, Hughes, API, Neve, Audio Arts, BBE, Aphex, Berringer, MOTU, dbx, Allison, etc. Plug-ins: Too many to talk about. www.metrostudios.com |
#3
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Re: Problem with trying to Purchase products
Quote:
Please click the NEED HELP link on the right side of shop.avid.com to provide your details to get this solved.
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#4
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Re: Problem with trying to Purchase products
Quote:
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#5
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Re: Problem with trying to Purchase products
Any update? I can't purchase any products because of this.
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#6
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Re: Problem with trying to Purchase products
I'm sorry to hear you're still having problems. I'll send another note on this.
Be sure your email address is correct on all correspondence, and double check your spam folders.
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~ tom thomas Formerly hobotom Pro Tools Ultimate 2024 HDX Hybrid HD Omni and 192 I/Os Windows 10 Intel Hexcore i7 All Samsung Pro SSDs Ampex MM1200 2" 24 trk tape Outboard: UREI, Eventide, Lexicon, Yamaha, TC Electronics, Orban, ART, EchoAudio, Dolby, Hughes, API, Neve, Audio Arts, BBE, Aphex, Berringer, MOTU, dbx, Allison, etc. Plug-ins: Too many to talk about. www.metrostudios.com |
#7
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Re: Problem with trying to Purchase products
I couldn't find any cases based on the email address you're using for your community account. Do you have a case #?
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#8
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Re: Problem with trying to Purchase products
No, how do I go about getting one?
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