Artist Series Avid Euphonics MC Color - left wheel not responding

[Nickolas Gilbert]

I recently purchased a used Avid Color panel as a backup to the one that I've had for years (and which btw, hasn't has a single issue). Unfortunately, when I powered up the backup panel I noticed the the left trackball is not responding. The panel has no problems connecting and everything else works great, except the left "lift" trackball and wheel. The laser is not illuminated, but it doesn't light up when the unit is first powered on, which makes me think it isn't a hardware issue, but something with the panel's firmware or other settings. I updated to the latest firmware but it didn't fit the issues. Also, the issue persists when when plugged into different computers and when not plugged in at all - the lift laser blinks at startup, then is not illuminated or functional.

Wondering, do you guys think this is a hardware issues that needs to be sent in for repair, or is it something that can be fixed in the field? Is there a way to "hard reset" the panel to the factory defaults? I appreciate your thoughts.

Thanks,

- Nick