Where's My Free Pro Tools 11 Upgrade?

[cutkiller]

Getting the same error on RegistrationCaseCreation web page saying:

"
"Authorization Required

You must first log in or register before accessing this page.
If you have forgotten your password, click Forgot Password to reset it."

So I can't submit my info for upgrade.

Need some help please?

[Bruce Paine]

Originally Posted by cutkiller

Getting the same error on RegistrationCaseCreation web page saying:

"
"Authorization Required

You must first log in or register before accessing this page.
If you have forgotten your password, click Forgot Password to reset it."

So I can't submit my info for upgrade.

Need some help please?

It looks like this was resolved a couple of days ago.

[dat465]

Please check case 02353496


Still no email about the free upgrade to 11.

I have posted information on the purchase receipt from one distribution company purchases the company of avid www.tanquang.vn. So I do not see feedback from avid? My email is [email protected]

Please help me.

[Bruce Paine]

Originally Posted by dat465

Please check case 02353496


Still no email about the free upgrade to 11.

I have posted information on the purchase receipt from one distribution company purchases the company of avid www.tanquang.vn. So I do not see feedback from avid? My email is [email protected]

Please help me.

Your support case shows 2 responses from Avid Support, with no response from you. Because you registered an older version of Pro Tools (Pro Tools 9 boxed version), you were asked to provide a scanned copy of the receipt.

Your case was closed on March 17, 2014 because you never responded to either of these emails:

March 3, 2014

Hi Dat,

Thank you for contacting Avid Audio Support.

Please send us the scanned copy or picture of your Pro Tools receipt. Attach it to your email when you reply back.

Regards,
Avid Audio Support

March 7, 2014:

Hi Dat,

We would like to get updates from you regarding this case. Please feel free to reply should you need further assistance.

Regards,
Avid Audio Support

[FireJoe]

Jeez, should I have gotten a free upgrade or did I just spend $700.00 horribly wrong?

[Bruce Paine]

Originally Posted by FireJoe

Jeez, should I have gotten a free upgrade or did I just spend $700.00 horribly wrong?

Since you purchased Pro Tools 9 in April 2011, you would not have qualified for a free upgrade to v10 or 11. Pro Tools 11 free upgrade eligibility was in early April 2013, when Pro Tools 11 was announced.

You would be eligible to purchase the upgrade from Pro Tools 9, though, either from an Avid reseller or the Avid Store:

Pro Tools 11 Upgrade/Crossgrade

That upgrade would require the "surrender" of your Pro Tools 9 license, so if you did buy a new full price version of Pro Tools 11, you still have that v9 license to use on a second system, or use it to upgrade.

[FireJoe]

I'm having a problem installing PT 11. Do I need to uninstall PT 9 in order to move forward? I keep getting an error message that tells me : Error installing required components to the system. Run the application as the user that installed it and enter the Administrator password if requested. I've posted this in the software section with no responses.

Also, after upgrading to Mavericks, I received a message stating my PT 9 would not work with the new OSX, that's why I purchased the upgrade. So, since I already spent the 700 on the new version I'm guessing theree's no way to return it and upgrade. OK, well does this mean I now need to uninstall PT 9 to install the new PT 11? What can I do here? Thanks for your help.

[dat465]

I do not understand about this problem. I do not think you send feedback avid slowed but my problem has not been closed for renovation. I have presented my problem due to delays in some projects should not be able to respond immediately. That is an unfortunate incident, not at all desirable. you can not help me?

The following is a letter I sent



--------- Forwarded message ----------
From: Nguyen Dat <[email protected]>
Date: Thu, 27 Mar 2014 10:32:03 +0700
Subject: Re: Audio registration query [Case : 02353496]
To: [email protected]

Hi Christopher Tongol.

We apologize for the delays. I am currently very busy in the mix for film
projects, so I have not sent the photo of the bills, purchase papers for
the Mbox 3 + Protools 9 Bundle. And now I would like to send you the
equipment purchase contract with 2 sheets "Product Registration Card
Infomation" of Protool 9 and Mbox 3.

Please send back updates from Protool 9 to Protool 11.
Thank you very much.


On Mon, Mar 17, 2014 at 3:16 PM, Avid Customer Success <
[email protected]> wrote:

We have not heard from you regarding this case in 10 days. We hope this
means your issue has been resolved. Since we haven't heard from you we will
no longer monitor this case. You may contact us again if you need help or
you may reply to this email within the next 25 days by leaving the subject
line as it is and entering your response at the top of the email.

Your feedback is important to us, you may receive a short survey asking
you for feedback about this specific case and experience. We thank you for
your time.
Subject
------------------------------
Audio registration query Description
------------------------------

Pro Tools 11 Upgrade from Pro Tools 9/10 Box
Discussion Thread
------------------------------
Entered By : Christopher Tongol Entered on : 3/7/2014 3:09 AM Hi
Dat,

We would like to get updates from you regarding this case. Please feel
free to reply should you need further assistance.


Regards,

Avid Audio Support
Entered By : Christopher Tongol Entered on : 3/3/2014 4:00 AM Hi
Dat,

Thank you for contacting Avid Audio Support.

Please send us the scanned copy or picture of your Pro Tools receipt.
Attach it to your email when you reply back. We will be sending you the
upgrade code once we receive it from you.


Thank you.

Best regards,

Chris
Avid Audio Support
Question Reference# 02353496
------------------------------
Product Level 1: Product Level 2: Product Level 3: Software Level 1: Software
Level 2: Date Created: Sat Mar 01 08:44:40 GMT 2014 Last Updated: Wed Mar
12 08:15:17 GMT 2014 Status: WIP - Customer Software Version: PC CPU
Manufacturer: PC Model: Apple Desktops: Apple Portables: Apple iMac/Mac
mini: RAM: Operating System: Specific Apple OS: Question Topic: Registration
& Transfer of Ownership
------------------------------
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© 2012 Avid Technology, Inc. All rights reserved. Avid, the Avid Logo, and
other Avid trademarks are either registered trademarks or trademarks of
Avid Technology, Inc. or its subsidiaries in the United States and/or other
countries

[Bruce Paine]

Originally Posted by FireJoe

I'm having a problem installing PT 11. Do I need to uninstall PT 9 in order to move forward? I keep getting an error message that tells me : Error installing required components to the system. Run the application as the user that installed it and enter the Administrator password if requested. I've posted this in the software section with no responses.

Also, after upgrading to Mavericks, I received a message stating my PT 9 would not work with the new OSX, that's why I purchased the upgrade. So, since I already spent the 700 on the new version I'm guessing theree's no way to return it and upgrade. OK, well does this mean I now need to uninstall PT 9 to install the new PT 11? What can I do here? Thanks for your help.

I responded to your installation thread:
Problems Installing Pro Tools 11.1.3

As for having purchased the full version instead of purchasing an upgrade, you would need to contact the store for assistance.

[Bruce Paine]

Originally Posted by dat465

I do not understand about this problem. I do not think you send feedback avid slowed but my problem has not been closed for renovation. I have presented my problem due to delays in some projects should not be able to respond immediately. That is an unfortunate incident, not at all desirable. you can not help me?

I sent this to Avid Support earlier today to see if they can reopen the case.