I'm having trouble transfering a Pro Tools HD 10 Licence to a new ilok account

[DrewHarrison]

I bought a Pro Tools HD native PCIe card with a license for Pro Tools HD 10 included with the sale. The seller agreed to transfer the license to me through ilok. He logged into his ilok account to transfer it, but the transfer option is greyed out on his end. He deactivated the license too. Does it have something to do with the HD native card? Is there any way to fix this problem?

[Darryl Ramm]

For software part of a hardware bundle this would normally all be done as part of the transfer of ownership of the card though Avid. Had the owner done the transfer of ownership paperwork?

Who knows if there are other issues here, but start there.

[DrewHarrison]

Originally Posted by Darryl Ramm

For the software part of a hardware bundle, this would usually all be done as part of the transfer of ownership of the card through Avid. Had the owner done the transfer of ownership paperwork?

Who knows if there are other issues here, but start there.

He just told me that he thinks it came with Pro Tools 9 HD, but he upgraded it to 10. Is that the problem?

[Darryl Ramm]

It's from a bundle... so I would suspect yes. But I'm not Avid.

When buying hardware like this just do a transfer of ownership.

[DrewHarrison]

Originally Posted by Darryl Ramm

It's from a bundle... so I would suspect yes. But I'm not Avid.

When buying hardware like this just do a transfer of ownership.

Will that include the Pro Tools 10 HD license, or will it just put the PCIe card into my Avid account?

[cvicente22]

Hi - I strongly suggest to process a transfer of ownership by having both parties sign the TOO form. Please see this Knowledge base article where the form is included.

https://avid.secure.force.com/pkb/articles/FAQ/en363631

Regards