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Log into Salesforce to submit case???
I want to submit a support case. After the initial first page with the answers from the FAQ the submit button leads me to a salesforce page, asking for a username and password. Something with the website is not right here! I really don't know how to contact anyone about a broken contact form when the contact form is broken
Bildschirmfoto 2020-12-28 um 19.41.06.jpg Last edited by Sonopolis; 12-28-2020 at 10:43 AM. |
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Re: Log into Salesforce to submit case???
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#3
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Re: Log into Salesforce to submit case???
Login to your Avid Master Account
Under “My Support Center” click on “Access the Support Center (Portal)” This takes you to: https://na49.salesforce.com/500/o Under “Select Case Record Type” click on the drop-down Menu and select “Audio” (if your problem is not “Video”) In the 1st box, add a short description of your problem In the 2nd box, select “Artist Suite – DAW” In the 3rd box, select “Pro Tools” or “Pro Tools Ultimate” - or whichever choice applies to you In the 4th box, select “Pro Tools | Software” In the 5th box, select your Pro Tools version Click on “Submit My Question” You’ll be provided with a Case Number “Post Reply” to your DUC Thread, include your Case Number to help Mods or Higher escalate your Case
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Pro Tools Studio 2024.3 * SSL UC-1 * Digidesign Command 8 * TECH 21 SansAmp 2.0 * Xvive U3 2.4Ghz Wireless Microphone * Shure SM57 & Rode NT2-A * Fender 30 & Champ 12 valve amps * M-Audio Axiom Pro 49 * PreSonus Speakers & Monitor Station V2 * Lenovo W520 laptop Type 427637U (32 GB RAM) with extra-Ports Dock + SSDs: 2 @ Samsung T5 + 1 @ Samsung T7 * 3 Screens: 15.6” Laptop + 24” BENQ GL2450-B + Samsung 27” CT550 curved Monitor * best Wife! |
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Re: Log into Salesforce to submit case???
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#5
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Re: Log into Salesforce to submit case???
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May I suggest trying another Browser? I'm using Mozilla Firefox version 84.0.1 However, I never got as far as "Submit My Question" - so, if you have no joy, perhaps, as you say, "the contact form is broken"
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Pro Tools Studio 2024.3 * SSL UC-1 * Digidesign Command 8 * TECH 21 SansAmp 2.0 * Xvive U3 2.4Ghz Wireless Microphone * Shure SM57 & Rode NT2-A * Fender 30 & Champ 12 valve amps * M-Audio Axiom Pro 49 * PreSonus Speakers & Monitor Station V2 * Lenovo W520 laptop Type 427637U (32 GB RAM) with extra-Ports Dock + SSDs: 2 @ Samsung T5 + 1 @ Samsung T7 * 3 Screens: 15.6” Laptop + 24” BENQ GL2450-B + Samsung 27” CT550 curved Monitor * best Wife! Last edited by unkJE; 12-28-2020 at 05:57 PM. Reason: clarification |
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Re: Log into Salesforce to submit case???
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Anyway, I found an old email address, let's see if they respond to that. |
#7
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Re: Log into Salesforce to submit case???
God, even their support method has gone to hell. So glad I abandoned ship back in July.
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Re: Log into Salesforce to submit case???
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Can you give the case number so we can bump it up the team? Thanks, Tope |
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