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#1
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I have a Pro Tools problem and was unable to get proper phone support
I have Pro Tools First (i'm a beginner), spent $42 on a support code, called Avid Support. I was asked for a System ID and when I was unable to provide it (I'm not even sure i have one) i was told i could not be assisted. The young lady told me i would get an email and that someone from the community would help me. Thats was my support. I am very confused.
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#2
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Re: I have a Pro Tools problem and was unable to get proper phone support
So what exactly is the problem? Maybe someone here can help(but we need to know what's going on and complete details on the computer and the interface)
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HP Z4 workstation, Mbox Studio https://www.facebook.com/search/top/...0sound%20works The better I drink, the more I mix BTW, my name is Dave, but most people call me.........................Dave |
#3
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Re: I have a Pro Tools problem and was unable to get proper phone support
I'm using windows 10 on a Dell computer. I cannot delete projects from my dashboard. When i try to they just reappear. Because i was using Pro Tools First, I can't create a new project as only 3 are allowed at a time. The closest thing i found for a solution was this thread. The suggestion was to open open a support case.
http://duc.avid.com/showthread.php?t=391512 thank you, |
#4
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Re: I have a Pro Tools problem and was unable to get proper phone support
Hmmm, not a PTF user here, but I would try to create a SESSION instead of a PROJECT. A project is in the cloud, while a session is only on your computer
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HP Z4 workstation, Mbox Studio https://www.facebook.com/search/top/...0sound%20works The better I drink, the more I mix BTW, my name is Dave, but most people call me.........................Dave |
#5
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Re: I have a Pro Tools problem and was unable to get proper phone support
The last I knew a few years ago, PT First could only do projects.
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Bob's room 615 562-4346 Interview Artists are the gatekeepers of truth! - Paul Robeson |
#6
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Re: I have a Pro Tools problem and was unable to get proper phone support
Pro Tools First does not allow you to save stuff locally. It is saved into the cloud.
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#7
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Re: I have a Pro Tools problem and was unable to get proper phone support
Quote:
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Dell XPS 8900 i7-6700K CPU @ 4.00GHz 64 Gig Memory:Seagate 2x 2TB, 4TB,500gb EVO OS Windows 10 pro PT 2023.3 Studio through an A&H Qu-32 |
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