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#1
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Crashing on startup with 10.14.5
Not sure what I'm doing wrong here. . . Been using PT for over a decade on various machines, versions, and OS's.
Installed 2019.5 on a 2019 MBPro running 10.14.5 today, cloud authorized via iLok, and I can't even get to the initial Avid screen. Only 3rd party plug-ins are FF's Pro Q3, Xfer's Serum, and Output's Arcade. Trashed all prefs (not that I had even created any) via PT Prefs. Re-started. Same... icon bounces for a couple seconds and then "Pro Tools quit unexpectedly". . . What totally bone-headed thing am I missing?
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Primary: 2019 Macbook Pro 15inch 2.6ghz Intel Core i7 OSX 10.14.5 Mojave 16GB RAM Pro Tools 2019.5 Secondary: 2015 iMac i7 27" 1TB SSD. 32GB RAM. OSX 10.11.6 El Cap Pro Tools 2018.3 Rosetta 200 I/O via X-Symhony into TB2 Akitio Chassis Session and Sample drives in TB2 Akitio Thunder2 Chassis Server: 2008 Mac Pro 3,1 2x2.8 Quad-Core Intel Xeon Target Disk - OSX 10.8.5 Mountain Lion 22GB 800Mhz DDR2 RAM |
#2
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Re: Crashing on startup with 10.14.5
Might need to try a re-install... otherwise on the MBP compatibility list....
http://avid.force.com/pkb/articles/e...ols&popup=true Supported Processors (Pro Tools | Ultimate & Pro Tools Standard): Mid 2018 Retina 15" MacBookPro15,1 6-Core i9 'Coffee Lake' 2.9 GHz Mid 2018 Retina 15" MacBookPro15,1 6-Core i7 'Coffee Lake' 2.6 GHz Mid 2018 Retina 15" MacBookPro15,1 6-Core i7 'Coffee Lake' 2.2 GHz Supported Processors (Pro Tools Standard only): Mid 2018 Retina 13" MacBookPro15,2 4-Core i5 'Coffee Lake' 2.7 GHz Mid 2018 Retina 13" MacBookPro15,2 4-Core i5 'Coffee Lake' 2.3 GHz
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Rob MBP 15 2018 macOS Big Sur 11.6.8 Touch Bar and ID 2.2GHz 6 core 8 gen Intel Core i7 processor (TBs to 4.1GHz) 32 Gb of 2400MHz DDR4, 1T SSD, Magic Mouse and Keyboard Pro Tools 2022.7 -23.# - HEAT applied, RME Fireface UCX II ........and a bowl of M&M's |
#3
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Re: Crashing on startup with 10.14.5
I don't use PT much any more, but in the past when I had problems like that in v10 it was usually plugin related. Removing some of the plugins would eventually make the problem go away, but I can't say I was very scientific about it. If you've added any new plugins recently that would be a good place to start.
Could PT 2019 have installed some new plugs, or updated some of the old ones? Quote:
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#4
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Re: Crashing on startup with 10.14.5
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__________________
Primary: 2019 Macbook Pro 15inch 2.6ghz Intel Core i7 OSX 10.14.5 Mojave 16GB RAM Pro Tools 2019.5 Secondary: 2015 iMac i7 27" 1TB SSD. 32GB RAM. OSX 10.11.6 El Cap Pro Tools 2018.3 Rosetta 200 I/O via X-Symhony into TB2 Akitio Chassis Session and Sample drives in TB2 Akitio Thunder2 Chassis Server: 2008 Mac Pro 3,1 2x2.8 Quad-Core Intel Xeon Target Disk - OSX 10.8.5 Mountain Lion 22GB 800Mhz DDR2 RAM |
#5
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Re: Crashing on startup with 10.14.5
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__________________
Primary: 2019 Macbook Pro 15inch 2.6ghz Intel Core i7 OSX 10.14.5 Mojave 16GB RAM Pro Tools 2019.5 Secondary: 2015 iMac i7 27" 1TB SSD. 32GB RAM. OSX 10.11.6 El Cap Pro Tools 2018.3 Rosetta 200 I/O via X-Symhony into TB2 Akitio Chassis Session and Sample drives in TB2 Akitio Thunder2 Chassis Server: 2008 Mac Pro 3,1 2x2.8 Quad-Core Intel Xeon Target Disk - OSX 10.8.5 Mountain Lion 22GB 800Mhz DDR2 RAM |
#6
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Re: Crashing on startup with 10.14.5
Re-installed, no dice. Tried out 2019.6, and still no dice... Avid support put me on a call-back list yesterday and never called back. Email to Avid support has not been answered... Bought the perpetual license. Quite peeved with Avid right now.
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Primary: 2019 Macbook Pro 15inch 2.6ghz Intel Core i7 OSX 10.14.5 Mojave 16GB RAM Pro Tools 2019.5 Secondary: 2015 iMac i7 27" 1TB SSD. 32GB RAM. OSX 10.11.6 El Cap Pro Tools 2018.3 Rosetta 200 I/O via X-Symhony into TB2 Akitio Chassis Session and Sample drives in TB2 Akitio Thunder2 Chassis Server: 2008 Mac Pro 3,1 2x2.8 Quad-Core Intel Xeon Target Disk - OSX 10.8.5 Mountain Lion 22GB 800Mhz DDR2 RAM |
#7
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Re: Crashing on startup with 10.14.5
Yup can totally understand.... if you can msg Jeffro on here he can get things going and very helpful. hopefully others may chime in with some ideas but I'm sure alls no lost.
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Rob MBP 15 2018 macOS Big Sur 11.6.8 Touch Bar and ID 2.2GHz 6 core 8 gen Intel Core i7 processor (TBs to 4.1GHz) 32 Gb of 2400MHz DDR4, 1T SSD, Magic Mouse and Keyboard Pro Tools 2022.7 -23.# - HEAT applied, RME Fireface UCX II ........and a bowl of M&M's |
#8
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Re: Crashing on startup with 10.14.5
I'm not sure if this applies to Mac, but on the PC there is an "Unused Plugins" folder so you don't have to uninstall, then reinstall to find a problem plugin.
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#9
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Re: Crashing on startup with 10.14.5
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Thanks, Tope |
#10
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Re: Crashing on startup with 10.14.5
Apologies, the case is under my work account. Case number: 03733389
__________________
Primary: 2019 Macbook Pro 15inch 2.6ghz Intel Core i7 OSX 10.14.5 Mojave 16GB RAM Pro Tools 2019.5 Secondary: 2015 iMac i7 27" 1TB SSD. 32GB RAM. OSX 10.11.6 El Cap Pro Tools 2018.3 Rosetta 200 I/O via X-Symhony into TB2 Akitio Chassis Session and Sample drives in TB2 Akitio Thunder2 Chassis Server: 2008 Mac Pro 3,1 2x2.8 Quad-Core Intel Xeon Target Disk - OSX 10.8.5 Mountain Lion 22GB 800Mhz DDR2 RAM |
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