Problems with PTLE? Post your configuration here..

[DigiTechSupt]

This is a 002 Rack system.

The laptop came with SP2 already installed. I doubt that I can remove it.

Well, this problem should be resolved by performing the DEP Fix and running the Pro Tools LE 6.4 CS9 updater. I don't believe we have any cases where this problem could not be resolved. Once or twice we've seen the CS9 update fail to "take" on the first try, or a restart was required for the update to take effect. Perhaps this happened to you? You should see the version number change in the Pro Tools application properties after you apply the CS9 update to something like 6.4.0.138. In a few other cases, going to the computer manufacturer's website and updating all software and drivers has solved the problem.

Pro Tools LE 6.7 upgrade info here. In terms of SP2 compatibility, the upgrade is the same as 6.4 CS9.

Hope this helps,
Digidesign Technical Support

[DigiTechSupt]

ok my problem is that when i try to Install my Mbox, My whole system freezes when Windows goes to find the actual driver file.

A system freeze on the driver install has usually pointed towards a drive compatibility problem. I can't tell from your Sandra report what type of drives are installed but if your config is similar to others who've had this issue then it is likely you have SATA drives installed or an active RAID config. Removing these drives, disabling any RAID controllers in BIOS, and installing XP and Pro Tools to an IDE drive should solve this problem.

see this thread:
http://duc.digidesign.com/showflat.p...=&fpart=2&vc=1

not the same chipset, but also this thread:
http://duc.digidesign.com/showflat.p...fpart=1#775794

regards,
Digidesign Technical Support

[DigiTechSupt]

To voysit and neeel,

Please confirm if the DAE errors still occur in diagnostic startup mode. We posted instructions on how to enable diagnostic startup mode in the first page of this thread.

thanks,
Digidesign Technical Support

[PhilyG]

SiSoftware Sandra

System
Manufacturer : Dell Computer Corporation
Model : Dimension 8300
Serial Number : 1HZLM31
ID : 4C4C4544-5A100048-C0B14C80-31334D4F

System Chassis
Manufacturer : Dell Computer Corporation
Type : Mini Tower
Can be locked : No
Serial Number : 1HZLM31
Boot-up State : Safe
Power State : Safe
Thermal State : Safe
Security State : External Interface Locked-out

Mainboard
Manufacturer : Dell Computer Corp.
MP Support : 1 CPU(s)
MPS Version : 1.40
Model : 0M2035
Serial Number : ..CN4811137D03R0.

On-board Devices
Intel Pro 100 VE Network Connection : Ethernet Adapter (Enabled)
AC'97 Audio Controller : Sound Adapter (Disabled)

System Memory Controller
Location : Mainboard
Error Correction Capability : ECC
Number of Memory Slots : 4
Maximum Installable Memory : 4GB
Bank 1 - CHANNEL A DIMM 0 : DIMM Synchronous SDRAM 256MB/64 @ 400Mt/s
Bank 2 - CHANNEL B DIMM 0 : DIMM Synchronous SDRAM 256MB/64 @ 400Mt/s
Bank 3 - CHANNEL A DIMM 1 : Empty
Bank 4 - CHANNEL B DIMM 1 : Empty

Chipset 1
Model : Dell Computer Corp 82875P,E7210 Memory Controller Hub
Bus(es) : X-Bus AGP PCI IMB USB FireWire/1394 i2c/SMBus
Front Side Bus Speed : 4x 200MHz (800MHz data rate)
Maximum FSB Speed / Max Memory Speed : 4x 200MHz / 2x 200MHz
Width : 64-bit
IO Queue Depth : 12 request(s)

Chipset 1 Hub Interface
Type : Hub-Interface
Version : 1.50
Number of Ports : 3
Width : 8-bit
Full Duplex : Yes
Multiplier : 1/1x

Logical/Chipset 1 Memory Banks
Bank 0 : 512MB DDR-SDRAM 3.0-3-3-8 1CMD
Channels : 2
Speed : 2x 200MHz (400MHz data rate)
Multiplier : 1/1x
Width : 64-bit
Refresh Rate : 7.80µs
Performance Acceleration Technology : Yes
Power Save Mode : No
Fixed Hole Present : No

APIC 1
Version : 2.00
Multiplier : 1/2x
Maximum Interrupts : 24
IRQ Handler Engaged : Yes
Enhanced Support : Yes

Memory Module 1
Model : EBD25UC8AKFA-5B
Extended Information : K
Serial Number : 71010CCD
Type : 256MB DDR-SDRAM
Technology : 8x(32Mx8)
Speed : PC3200U 3.0-3-3-8
Date of Manufacture : Wednesday, August 13, 2003
Set Timing @ 200MHz : 3.0-3-3-8
Set Timing @ 167MHz : 2.5-3-3-7
Set Timing @ 133MHz : 2.0-2-2-5

Memory Module 2
Model : EBD25UC8AKFA-5B
Extended Information : K
Serial Number : 71010CCA
Type : 256MB DDR-SDRAM
Technology : 8x(32Mx8)
Speed : PC3200U 3.0-3-3-8
Date of Manufacture : Wednesday, August 13, 2003
Set Timing @ 200MHz : 3.0-3-3-8
Set Timing @ 167MHz : 2.5-3-3-7
Set Timing @ 133MHz : 2.0-2-2-5

Cooling Device(s)
Fan : OK

AGP Bus(es) on Hub 1
Version : 3.00
Speed : 4x
Multiplier : 1/2x
Fast-Writes Enabled : No
Fast-Writes Support : Yes
Isochronous Mode Enabled : No
Addressing Enabled : 32-bit
Aperture Size : 128MB

PCI Bus(es) on Hub 1
Version : 2.20
Number of Bridges : 2
PCI Bus 0 : PCI (1/1x PCIClk)
PCI Bus 2 : PCI (1/1x PCIClk)

LPC Hub Controller 1
Model : Intel Corporation 82801EB/ER (ICH5/ICH5R) LPC Interface Bridge
ACPI Power Management Enabled : Yes
Delayed Transaction Enabled : Yes

LPC Legacy Controller 1
Type : SMSC LPC v1
Version : 14.04
Number of Enabled Devices : 4

USB Controller 1
Model : Dell Computer Corp 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #1
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 2
Model : Dell Computer Corp 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #2
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 3
Model : Dell Computer Corp 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #3
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 4
Model : Dell Computer Corp 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #4
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 5
Model : Dell Computer Corp 82801EB/ER (ICH5/ICH5R) USB 2.0 EHCI Controller
Version : 2.00
Specification : 1.00
Interface : EHCI
Channels : 8
Companion Controllers : 4
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps) High (480Mbps)
Addressing Support : 64-bit
Legacy Emulation Enabled : No

FireWire/1394 Controller 1
Model : Creative Labs Audigy 2 Firewire Controller
Version : 1.10
Interface : OHCI
Enhanced Support : No
Channels : 64
Speed : 400MHz

System SMBus Controller 1
Model : Intel 801xx/63xx SMBus
Version : 0.02
Specification : 2.00
Advanced TCO Mode Enabled : No
Slave Device Enabled : Yes
PEC Support : No
Speed : 100kHz

Expansion Slot(s)
PCI1 (1h) : PCI 32-bit +5V +3.3V PME Full-Length Available (Intel Corporation 82875P PCI to AGP Bridge)
PCI2 (2h) : PCI 32-bit +5V +3.3V PME Full-Length Available
PCI3 (3h) : PCI 32-bit +5V +3.3V PME Full-Length Available
PCI4 (4h) : PCI 32-bit +5V +3.3V PME Full-Length Available
AGP1 : AGP-8x 32-bit +3.3V PME Full-Length Used

Port Connector
PARALLEL : Parallel Port PS/2 - None / DB-25 pin female
SERIAL1 : Serial Port 16550A - None / DB-9 pin male
KYBD : Keyboard - None / PS/2
MOUSE : Mouse - None / PS/2
USB1 : USB - None / USB
USB2 : USB - None / USB
USB3 : USB - None / USB
USB4 : USB - None / USB
USB5 : USB - None / USB
USB6 : USB - None / USB
USB7 : USB - None / USB
USB8 : USB - None / USB
ENET : Network - None / RJ-45
MIC : Audio - None / Mini-jack
LINE-OUT : Audio - None / Mini-jack
LINE-OUT : Audio - None / Mini-jack
LINE-OUT : Audio - None / Mini-jack
LINE-IN : Audio - None / Mini-jack
HP-OUT : Audio - None / Mini-jack

Performance Tips
Notice 224 : SMBIOS/DMI information may be inaccurate.
Tip 2511 : Some memory slots are free so the memory can be easily upgraded.
Tip 2546 : Large memory modules should be ECC/Parity.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.

My digi 002 rack keeps shutting off on me. I cannot use any of the buttons. The 1394 and sample rate lighs also flicker on and off. I can use my 002 and thus pro tools for only about a max of 15 minutes before this problem occurs again.

[Digi ETS]

Hey Ducky,
We reproduced your Strip Silence bug in-house. This is the first step in getting it fixed. Thanks for the solid recipe.
-rj

Digi ETS

[Digi ETS]

Hey PhilyG
This sounds like a hardware problem with your 002R, not your Dell machine. Please give CS a buzz for help.
-rj

Digi ETS

[AchimHamburg]

Another user found he had to disable the "Microsoft ACPI-Compliant Control Method Battery" in the device manager to relieve CPU errors in this thread.

That fixed it. PT runs seemless even with network enabled. What a relief! Thanx a lot.

Maybe this should appear in the answerbase.

Kind regards

Achim

[·[-_-]· Richon]

Well, how about my problem???? i did tell ya everything... and i can't write the sisandra test down...cause the CPU is completly by the TechSuport in Chile!!!!!

[DigiTechSupt]

That fixed it. PT runs seemless even with network enabled. What a relief! Thanx a lot.

Maybe this should appear in the answerbase.

Excellent news, thank you for reporting back. And thanks to EEmarty for finding and posting the conflict in the first place. We will add the issue to the answerbase.

best regards,
Digidesign Technical Support

[neeel]

To voysit and neeel,

Please confirm if the DAE errors still occur in diagnostic startup mode. We posted instructions on how to enable diagnostic startup mode in the first page of this thread.

thanks,
Digidesign Technical Support

Hi Digi,

This made not a lick of difference. As I mentioned before, my performance is just bearable.

However, I can only achieve 24 Tracks on the Davec test (not sure if this is digi sanctioned but seems to be the standard around here) compareed with 32+20 or so from the AMD folk among us. In addition I can and sometimes get sporadic 9094 and 9093 errors yet to date I have not been able to detect a steady pattern.

I am going to buy another drive as a matter of course. This will be then dedicated to audio instead of the partition arrangment I have at the moment. I am hoping for an increase in performance from this.

I have posted my system specs below. Any help is appreciated.

SiSoftware Sandra

System
Host Name : NEIL
User : Sessions
Domain : MSHOME

Processor
Model : Intel(R) Pentium(R) 4 CPU 3.00GHz
Speed : 2.99GHz
Performance Rating : PR3981 (estimated)
SMT Support : 2 Unit(s)
Type : Standard
L2 On-board Cache : 512kB ECC Synchronous, ATC, 8-way set, 64 byte line size, 2 lines per sector

Mainboard
Bus(es) : AGP PCI IMB USB FireWire/1394 i2c/SMBus
MP Support : 1 CPU(s)
MP APIC : Yes
System BIOS : Intel Corp. RL86510A.86A.0058.P08.0307151556
Mainboard : Intel Corporation D865PERL
Total Memory : 1023MB DDR-SDRAM

Chipset 1
Model : Intel Corporation 82865G/PE/P, 82848P DRAM Controller / Host-Hub Interface
Front Side Bus Speed : 4x 200MHz (800MHz data rate)
Total Memory : 1GB DDR-SDRAM
Memory Bus Speed : 2x 200MHz (400MHz data rate)

Video System
Monitor/Panel : Plug and Play Monitor
Adapter : RADEON 7000 SERIES

Physical Storage Devices
Hard Disk : ST3120026AS (112GB)
CD-ROM/DVD : DVDRW IDE1008 (CD 40X Rd, 40X Wr) (DVD 5X Rd, 5X Wr)
CD-ROM/DVD : OPTORITE CD-RW CW5201 (CD 52X Rd, 52X Wr)

Logical Storage Devices
system (C:) : 15GB (8.1GB, 55% Free Space) (NTFS)
Sessions (D:) : 9.8GB (4.6GB, 47% Free Space) (FAT32)
data (E:) : 87GB (53GB, 61% Free Space) (NTFS)
CD-ROM/DVD (F:) : N/A
CD-ROM/DVD (G:) : N/A

Peripherals
USB Controller/Hub : Intel(R) 82801EB USB Universal Host Controller - 24D2
USB Controller/Hub : Intel(R) 82801EB USB Universal Host Controller - 24D4
USB Controller/Hub : Intel(R) 82801EB USB Universal Host Controller - 24D7
USB Controller/Hub : Standard Enhanced PCI to USB Host Controller
USB Controller/Hub : Intel(R) 82801EB USB Universal Host Controller - 24DE
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
FireWire/1394 Controller/Hub : OHCI Compliant IEEE 1394 Host Controller
Keyboard : Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse : Microsoft PS/2 Mouse

MultiMedia Device(s)
Device : M-Audio Delta Audiophile

Power Management
AC Line Status : On-Line

Operating System(s)
Windows System : Microsoft Windows XP/2002 Home (Win32 x86) 5.01.2600 (Service Pack 2)

Network Services
Network Drivers Enabled : No

Thanks in advance for your help.

neeel.