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  #41  
Old 04-20-2020, 08:46 AM
KansasMusic KansasMusic is offline
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Join Date: Oct 2009
Location: Kansas
Posts: 11
Default Re: ProTools Renewed But No License In iLok Cloud
I just tried to call, pressed option 3, and a message said "due to the ongoing COVID-19 pandemic, Avid has temporarily closed our licensing support center" - and it directs you to the online support center - and then hangs up on you. I filled out an online case yesterday.
Last edited by jeffro; 04-20-2020 at 02:44 PM. Reason: Answered support case.
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  #42  
Old 04-20-2020, 11:10 AM
Studrums Studrums is offline
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Join Date: Apr 2020
Location: Rogersville TN
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Default Re: ProTools Renewed But No License In iLok Cloud
case 03929023
system id 50286706
Last edited by jeffro; 04-20-2020 at 02:30 PM. Reason: Answered support case.
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  #43  
Old 04-20-2020, 12:04 PM
cut down trees cut down trees is offline
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Join Date: Apr 2020
Location: Dallas TX
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Default Re: ProTools Renewed But No License In iLok Cloud
I just called to and got the same response. I've already missed my deadline for today and really really can't afford that. Please help!

Case Number - 03928876
Last edited by jeffro; 04-20-2020 at 02:48 PM. Reason: Answered support case.
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  #44  
Old 04-20-2020, 12:09 PM
taittinger taittinger is offline
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Join Date: Jun 2008
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Default Re: ProTools Renewed But No License In iLok Cloud
Same issue, same urgency!

System ID: 50553342
Case number: 03929994
Last edited by jeffro; 04-20-2020 at 02:54 PM. Reason: Answered via support case.
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  #45  
Old 04-20-2020, 12:55 PM
taittinger taittinger is offline
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Join Date: Jun 2008
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Default Re: ProTools Renewed But No License In iLok Cloud
I could not wait any longer so I paid for an ASC. Phone support redeposited the license, and PT is now working, but it is complete BS to have to pay for support for a known issue.
Last edited by jeffro; 04-20-2020 at 05:37 PM. Reason: Answered support case.
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  #46  
Old 04-20-2020, 02:54 PM
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jeffro jeffro is offline
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Join Date: Jun 1999
Location: PNW
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Default Re: Pro Tools Subscription renewed but licenses expired
I checked in on all of these and handled or escalated as needed. All of your licenses should be updated now. (I also put in a refund request for that ASC.)
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  #47  
Old 04-20-2020, 02:56 PM
KansasMusic KansasMusic is offline
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Join Date: Oct 2009
Location: Kansas
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Default Re: Pro Tools Subscription renewed but licenses expired
Back in business here! Thanks so much Jeffro!
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  #48  
Old 04-20-2020, 03:36 PM
taittinger taittinger is offline
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Default Re: Pro Tools Subscription renewed but licenses expired
Thank you so much, Jeffro!
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  #49  
Old 04-20-2020, 04:12 PM
Timeo974 Timeo974 is offline
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Join Date: Apr 2020
Location: French
Posts: 1
Default iLok Cloud Problem
Hi, I have a problem with iLok License Manager and my Pro Tools license. I have subscribed to an annual subscription that I pay all month since November , but today iLok Cloud is considering my license to expire and so I can’t access the software. What is going on?
My case number :03929332

Thanks!
Last edited by jeffro; 04-20-2020 at 04:14 PM. Reason: Answered support case
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  #50  
Old 04-20-2020, 04:48 PM
Tryingtowork Tryingtowork is offline
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Join Date: Apr 2020
Location: USA
Posts: 7
Default Re: License expired on active plan??
Having the same issue

Case # 03928466
Last edited by jeffro; 04-20-2020 at 05:37 PM. Reason: Answered support case.
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