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#71
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Re: "Renew Support" option is missing from a current Annual Upgrade Plan
I'm having the same problem and have submitted a support ticket, the support system is a bit of a mess so I have no idea if it's gone to the right place. I hope it has because I need to use pro tools this weekend!
Last edited by Avid; 03-30-2017 at 09:20 AM. Reason: Renew Support link restored in your Crossgrade from PT MP. (You have a Perpetual license so that would continue to work.) |
#72
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Renew option missing Annual PT & web support down
The web support is down so I cannot even file a support ticket. My PT subscription expires at the end of March 2017 and there is no renew option. I tried processing the order via the support button, deselecting support, and keeping the subscription for $99 but when I tried to process the order, my credit card approved the $105 transaction but I received no confirmation of the transaction. I tried 3X so need this fixed and need to make sure I only get charged 1X thank you!
Last edited by Avid; 03-30-2017 at 09:15 AM. Reason: You don't have a Subscription, you have an Upgrade Plan with Perpetual license. Will start a support case for you. |
#73
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Re: "Renew Support" option is missing from a current Annual Upgrade Plan
opened a support case yesterday. My license expires today!
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My ears! My ears! clausiii ----------------- MacBook Pro i7 Quad 2.6GHz 16GB RAM ProTools 2020.11 Avid S1 Avid Dock Avid Control Digidesign Command|8 macOS Catalina MOTU 4pre MOTU Track16 Axiom Pro 25 LinnStrument 128 Roli Seaboard Block tons of stomp boxes tube amps guitars noise Last edited by Avid; 03-30-2017 at 09:12 AM. Reason: Your license is perpetual, but confirmed that Renew Support is available in your Pro Tools Annual Upgrade and Support Plan. |
#74
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Re: "Renew Support" option is missing from a current Annual Upgrade Plan
Got a reply on my case this morning stating my issue had been resolved. Went to my account and there it was, a shiny, new "Renew Support" button. Now I'm good until 3/31/2018, but why is it almost every time there's an issue? I'm willing to give Avid my money (I'd even give a "REASONABLE" amount to upgrade my HD 8.1.1 license to HD 10 if Avid would just wise up), but it's like pulling teeth every time, a payment issue this time, an iLok issue last time. Who's running the insane asylum?
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Gigabyte z390 Designare I9 990K 4.7 GHz 64 Gb of DDR4 3200 Gigabyte RX580 8 Gb Win 10 Pro 15" Mid-2015 MBP 2.2 GHz i7 16 Gb RAM 512 Gb Flash Drive - OS X 10.14.6 |
#75
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Re: "Renew Support" option is missing from a current Annual Upgrade Plan
Quote:
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www.montabonsound.com www.29counts.com Pro Tools HD 2019.12 | HD Native PCIe & HD Native Thunderbolt | Lynx Aurora 16 HD | HD I/O | Digi 192 | 2010 Mac Pro 12 Core 3.46ghz | macOS Mojave 10.14.4 | 48 gigs RAM | Tascam DM3200 | Crane Song Avocet II | Antelope Isochrone OCX | Universal Audio Quad & Duo | Waves Mercury + Studio Classics v10 & Abbey Road Collection Last edited by Avid; 03-30-2017 at 09:24 AM. Reason: Confirmed that Renew Support is available on your Pro Tools Software Upgrade with Annual Upgrade and Support Plan. |
#76
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Re: "Renew Support" option is missing from a current Annual Upgrade Plan
The issue impacting specific products has been resolved, and most customers should now see the "Renew Support" link included with a Pro Tools Upgrade Plan (while active or within the 30 day grace period) with the rest resolved later today.
Please see the following link for more info about renewing: avid.force.com/pkb/articles/FAQ/Pro-Tools-Licensing-FAQ#HowToRenew If you have any trouble with your renewal please contact Avid CS: avid.force.com/pkb/articles/FAQ/Pro-Tools-Licensing-FAQ#SupportAccess Thank you for your patience, Avid
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Administrator Avid Pro Audio Community |
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