Pro Tools Startup Error -9514

[frank1985]

SOLVED: SEE POST NO. 4 IF YOU'RE HAVING THE SAME PROBLEM


I'm trying to load up pro tools 10.3.2 to use in conjunction with my Eleven rack but am constantly presented with the -9514 error. ("Could not allocate memory for the disk cache..")

I've tried pretty much everything: reinstalled the software/drivers, ran as administrator, enabled/disabled DEP, adjusted compatibility parameters, lowered buffer, installed on different drive etc.

Is the latest pro tool not fully compatible with windows, and if not, will there be an update released any time soon?

Here's my Sandra report...

SiSoftware Sandra

ID
Host Name : fc-PC
Workgroup : WORKGROUP

Computer
Model : HP EliteBook 8560w 103C_5336AN
Serial Number : 5CB21*****
Chassis : HP Notebook
Mainboard : HP 1631
Serial Number : PCDJKB7*******
BIOS : HP 68SVD Ver. F.22 01/05/2012
TPM - Trusted Platform Module : 1.02, IFX
Intel vPro : 7.01.30.1142
Total Memory : 8GB DDR3 SO-DIMM

Processors
Processor : Intel(R) Core(TM) i7-2820QM CPU @ 2.30GHz (4C 8T 3.3GHz, 3.3GHz IMC, 4x 256kB L2, 8MB L3)
Socket/Slot : FC PGA988

Chipset
Memory Controller : HP Core (Sandy Bridge) Mobile DRAM Controller 100MHz, 2x 4GB DDR3 SO-DIMM 1.33GHz 128-bit

Memory Module(s)
Memory Module : Elpida EBJ41UF8BCS0-DJ-F 4GB DDR3 SO-DIMM PC3-10700S DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Elpida EBJ41UF8BCS0-DJ-F 4GB DDR3 SO-DIMM PC3-10700S DDR3-1334 (9-9-9-25 4-34-10-5)

Video System
Monitor/Panel : LGD Generic PnP Monitor (1920x1080, LP156WF1-TLF3, 22.3")
Video Adapter : NVIDIA Quadro 2000M (192 SM5.0 1.1GHz, 2GB 1.8GHz 128-bit, PCIe 2.00 x16)

Graphics Processor
OpenCL GP Processor : NVIDIA Quadro 2000M (192SP 4C 1.1GHz, 2GB 1.8GHz 128-bit)
Compute Shader Processor : NVIDIA Quadro 2000M (192SP 1.1GHz, 2GB 1.8GHz 128-bit)
CUDA GP Processor : NVIDIA Quadro 2000M (192SP 4C 1.1GHz, 256kB L2, 2GB 1.8GHz 128-bit)

Storage Devices
Hitachi HTS727550A9E364 (500.1GB, SATA300, 2.5", 7200rpm, 16MB Cache) : 466GB (C:) (E:)
hp CDDVDW SN-208BB (1.1GB, SATA150, DVD+-RW, CD-RW, 1MB Cache) : 1GB (D:)

Logical Storage Devices
System Reserved : 100MB (NTFS)
Hard Disk (C:) : 461GB (NTFS) @ Hitachi HTS727550A9E364 (500.1GB, SATA300, 2.5", 7200rpm, 16MB Cache)
HP_TOOLS (E:) : 5GB (FAT32) @ Hitachi HTS727550A9E364 (500.1GB, SATA300, 2.5", 7200rpm, 16MB Cache)
Avid Audio Devic (D:) : 1GB (CDFS) @ hp CDDVDW SN-208BB (1.1GB, SATA150, DVD+-RW, CD-RW, 1MB Cache)

Peripherals
LPC Hub Controller 1 : HP QM67 LPC Controller
LPC Legacy Controller 1 : T1 07-01
Audio Device : HP Cougar Point High Definition Audio Controller
Audio Codec : Lucent/Agere Systems (Was: AT&T MicroElectronics) HDA softmodem
Audio Device : HP GF106 High Definition Audio Controller
Serial Port(s) : 1
Parallel Port(s) : 1
Disk Controller : HP Cougar Point Mobile 6 port SATA AHCI Controller
Disk Controller : HP Standard SD Host Controller
USB Controller 1 : HP Cougar Point USB Enhanced Host Controller #2
USB Controller 2 : HP Cougar Point USB Enhanced Host Controller #1
USB Controller 3 : HP Renesas Electronics USB 3.0 Host Controller
FireWire/1394 Controller 1 : HP OHCI Compliant IEEE 1394 Host Controller [Foxconn]
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : PDFCreator (4000x4000, Colour)
Printer : Microsoft XPS Document Writer v4 (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : EPSON Stylus DX4000 Series (360x360, USB, Colour)
Printer : EPSON Stylus DX4000 Series (360x360, Parallel, Colour)

Scanners and Cameras
Scanner : Epson CX3900/4000/DX4000/PX-A620 (Scanner, USB)

Network Services
Network Adapter : Intel(R) 82579LM Gigabit Network Connection (Ethernet)
Network Adapter : Bluetooth Device (Personal Area Network) (Ethernet)
Wireless Adapter : Intel(R) Centrino(R) Ultimate-N 6300 AGN (802.11g (ERP), WEP n-bit, 54Mbps)
Battery No 2 : Hewlett-Packard Primary 75.52Wh/4.43Ah

Operating System
Windows System : Microsoft Windows 8 Business 6.02.9200
Platform Compliance : x64

Windows Experience Index
Current System : 5.9

[dave911]

PT10 is fully compatible with Win7 64 bit.
Win 8 is not currently approved, although some people have it working.

[frank1985]

Do you know if Avid have any plans to release an update?

[frank1985]

SOLVED!

I followed these instructions from another thread....one thing I would add is that when you download the ilok client + driver, make sure you do so from Firefox 3.x.

------

1. Simply open the "Pro Tools Installer" install folder (NOT the menu executable).

2. Change the SETUP.exe file's Compatibility to "compatibility mode for Windows 7"

3. Change the Run mode to - Run as "Administrator"

4. Run the installer!

5. Once the installer has finished, install your drivers (in my case Factory 003) in the same way BEFORE you try and run ProTools. ie. Change the compatibility to Windows 7 and Run as Administrator before running any of the driver installers!

6. Download and do the same thing for the latest iLok drivers and client software (change compatibility AND run as administrator).

7. Go to the ProTools Application icon that's now installed - and repeat the same process. Change compatibility and Run as Administrator BEFORE you try running it...

8. NOW you should be able to run ProTools 10 happily on Windows 8.

9. Assuming this all works, repeat the above process with your plugins.. I have tested the latest versions from iZotope and Waves - and they seem fine! Do the usual Windows optimisations.. Turn off screensaver.. Check DEP is still on etc.

10. Enjoy ProTools on Windows 8..