pt11 hanging

[eddie lamb]

pt11 is unresponsive for 30 seconds then runs for 45 seconds and so on ad nauseum . this is so strange as i have turned off all processes and antivirus progs . i am worried as i don't see any other users with this problem .
SiSoftware Sandra

ID
Host Name : EdwardLamb-PC
Workgroup : WORKGROUP

Computer
Model : OEM System Product Name
Serial Number : System Ser**********
Chassis : Desktop
Mainboard : ASUS P8P67 LE
Serial Number : 1092683********
BIOS : AMI (OEM) 1011 04/08/2011
Total Memory : 8GB DIMM DDR3

Processors
Processor : Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz (4C 8T 3.61GHz/3.8GHz, 3.6GHz IMC, 4x 256kB L2, 8MB L3)
Socket/Slot : FC LGA1155

Chipset
Memory Controller : ASUS Core (Sandy Bridge) DRAM Controller 100MHz, 2x 4GB DIMM DDR3 1.33GHz 128-bit

Memory Module(s)
Memory Module : Corsair CMX4GX3M2A1600C9 2GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-24 5-34-10-5)
Memory Module : Corsair CMX4GX3M2A1600C9 2GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-24 5-34-10-5)
Memory Module : Corsair CMX4GX3M2A1600C9 2GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-24 5-34-10-5)
Memory Module : Corsair CMX4GX3M2A1600C9 2GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-24 5-34-10-5)

Video System
Monitor/Panel : BNQ BenQ EW2420
(1920x1080, 24.0")
Monitor/Panel : BNQ BenQ EW2430
(1920x1080, 24.0")
Video Adapter : NVIDIA Quadro FX 580 (4CU 32SP SM4.0 1.1GHz, 512MB DDR3 1.6GHz 128-bit, PCIe 2.00 x16)
Video Adapter : NVIDIA Quadro FX 580 (4CU 32SP SM4.0 1.1GHz, 512MB DDR3 1.6GHz 128-bit, PCIe 2.00 x16)

Graphics Processor
OpenCL GP Processor : NVIDIA Quadro FX 580 (32SP 4C 1.1GHz, 512MB DDR3 1.6GHz 128-bit)
Compute Shader Processor : NVIDIA Quadro FX 580 (32SP 4C 1.1GHz, 512MB DDR3 1.6GHz 128-bit)

Storage Devices
Seagate BlackArmorDAS35 (2TB, SATA300, 5900rpm) : 2TB (F:)
WDC WD10EALX-009BA0 (1TB, SATA600, 3.5", 7200rpm, 32MB Cache) : 932GB (E:)
WDC WD10EARS-00Y5B1 (1TB, SATA300, 3.5") : 932GB (C:)
WDC WD20EARS-07MVWB0 (2TB, SATA300, 3.5") : 2TB (G:)
WDC WD20EARX-00PASB0 (2TB, USB2/SATA600, 3.5") : 2TB (K:)
SanDisk U3 Cruzer Micro (2GB, USB1) : 2GB (J:)
WIBU - CodeMeter-Stick (41.2MB, USB1) : 39MB (L:)
TSSTcorp CDDVDW SH-S223C (SATA150, DVD-R, CD-RW, 2MB Cache) : N/A (D:)
SanDisk U3 Cruzer Micro (7.3MB, USB1) : 7MB (H:)

Logical Storage Devices
Video (F:) : 2TB (NTFS) @ Seagate BlackArmorDAS35 (2TB, SATA300, 5900rpm)
Audio Drive (E:) : 932GB (NTFS) @ WDC WD10EALX-009BA0 (1TB, SATA600, 3.5", 7200rpm, 32MB Cache)
System Reserved : 100MB (NTFS)
Sample (G:) : 2TB (NTFS) @ WDC WD20EARS-07MVWB0 (2TB, SATA300, 3.5")
Elements (K:) : 2TB (NTFS) @ WDC WD20EARX-00PASB0 (2TB, USB2/SATA600, 3.5")
Removable Drive (J:) : 2GB (FAT) @ SanDisk U3 Cruzer Micro (2GB, USB1)
CODEMETER (L:) : 39MB (FAT32) @ WIBU - CodeMeter-Stick (41.2MB, USB1)
Hard Disk (C:) : 931GB (NTFS) @ WDC WD10EARS-00Y5B1 (1TB, SATA300, 3.5")
Optical Drive (D:) : N/A @ TSSTcorp CDDVDW SH-S223C (SATA150, DVD-R, CD-R, 2MB Cache)
U3 System (H:) : 5MB (CDFS) @ SanDisk U3 Cruzer Micro (7.3MB, USB1)

Peripherals
LPC Hub Controller 1 : ASUS P67 LPC Controller
LPC Legacy Controller 1 : T0 C3-33
Serial Port(s) : 1
Disk Controller : ASUS Cougar Point 6 port SATA AHCI Controller
Disk Controller : Silicon Image SiI 3512 SATARaid Controller
Disk Controller : ASUS 88SE91A0 SATA-600 Controller
Disk Controller : Marvell 88SE91A4 SATA-600 Controller
USB Controller 1 : ASUS Cougar Point USB Enhanced Host Controller #2
USB Controller 2 : ASUS Cougar Point USB Enhanced Host Controller #1
USB Controller 3 : ASUS ASMedia XHCI Controller
FireWire/1394 Controller 1 : TI TSB43AB23 1394a-2000 OHCI PHY/link-layer Controller
FireWire/1394 Controller 2 : TI TSB43AB23 1394a-2000 OHCI PHY/link-layer Controller
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : PDFCreator (4000x4000, Colour)
Printer : Microsoft XPS Document Writer (600x600, Colour)
Printer : HP LaserJet 1018 (600x600, USB)
Printer : HP LaserJet 1018 (600x600, USB)
Printer : HP LaserJet 1018 (600x600, USB)
Fax : Microsoft Shared Fax Driver (200x200)

Peripherals
Media Player : SanDisk U3 Cruzer Micro (1.9GB)

Network Services
Network Adapter : Realtek PCIe GBE Family Controller (Ethernet, 1Gbps)

Operating System
Windows System : Microsoft Windows 7 Home 6.01.7601 (Service Pack 1)
Platform Compliance : x64

Windows Experience Index
Current System : 5.9

[albee1952]

Hope you get this sorted out. My 1155 build with the same mobo("Deluxe" version) was a complete bust for Pro Tools(but makes a great office PC). If you have a firewire interface, then you likely need an approved FW card as the onboard VIA FW controller does not work with my 003 at all(a SIIG card with a TI chip worked well enough). Personally, I would download and install 10,3,6. Your iLok asset will open both versions(and they can both be installed on the same drive). You may find better performance with 10(its worth a try) and you will have tons more options for 3rd party RTAS for now(its gonna be a few months before the 3rd party companies get with the new AAX plugin format).

[David Sumich]

@eddie, do me a favor...launch Pro Tools, then during the splash screen, open up the Task Manager window, and choose the Processes tab. Tell me if you see a process called digiSPTIService64.exe running or not (it should be running).

If you find that the process is not running, then some how the service registration for the CD ripping service PT 11 uses for red-book audio got borked. To remedy, do the following...

1. Right click on your Pro Tools 11 icon and select 'Open file location' from the context menu
2. In the Explorer window that opens, copy the path at the top in the address edit field
3. Open a command prompt window and type cd [space]
4. Paste what you copied from the clipboard, and hit enter
5. Now in the same prompt, type digiSPTIService64.exe /Service
6. Now try to launch again and verify that the service is now running and your problem is resolved

Let us know if that fixes your problem for you.

EDIT: Depending on your privileges, you may have to launch the command prompt with the "Run as administrator" option (via right-click on the command prompt icon).

[eddie lamb]

David . can't thank you enough for this . sorted the problem in 2 minutes . the task was not only not running in the task manager , it wasn't there . Thanks again . Ed

[danander11]

Originally Posted by David Sumich

If you find that the process is not running, then some how the service registration for the CD ripping service PT 11 uses for red-book audio got borked.

I think I've found a new word.

[David Sumich]

Originally Posted by eddie lamb

David . can't thank you enough for this . sorted the problem in 2 minutes . the task was not only not running in the task manager , it wasn't there . Thanks again . Ed

Glad to be of service!

[zedhed]

Originally Posted by danander11

I think I've found a new word.

lol, it's an old word around where I live.

I remember 'borking' when eating vegetables as a child. They literally slid down my throat then slid staight back up & out! ...= system rejection

[master buss]

Hi -

I do have the service starting but it never switches to running...

Operating System
Windows 7 Professional (x64) (build 7600)
Install Language: English (United States)
System Locale: English (United States)
Installed: 5/25/2010 6:30:06 AM
Processor a Main Circuit Board b
2.67 gigahertz Intel Core i7 920
64 kilobyte primary memory cache
256 kilobyte secondary memory cache
8192 kilobyte tertiary memory cache
64-bit ready
Multi-core (4 total)
Hyper-threaded (8 total)
Board: ASUSTeK Computer INC. P6T Rev 1.xx
Serial Number: 104279320000798
Bus Clock: 133 megahertz
BIOS: American Megatrends Inc. 1201 02/24/2010
Drives Memory Modules c,d
4160.79 Gigabytes Usable Hard Drive Capacity
1490.89 Gigabytes Hard Drive Free Space

TSSTcorp CDDVDW SH-S243N ATA Device [Optical drive]
3.5" format removeable media [Floppy drive]

Oxford Semiconductor Ltd. OXFORD IDE Device IEEE 1394 SBP2 Device [Hard drive] (160.04 GB) -- drive 2, s/n 07e03000ae6043e0
WDC WD2003FYYS-01T8B0 [Hard drive] (2000.40 GB) -- drive 0, s/n WD-WMAUR0285842, rev 01.00D02, SMART Status: Healthy
WDC WD2003FYYS-02W0B0 [Hard drive] (2000.40 GB) -- drive 1, s/n WD-WMAUR0259070, rev 01.01D01, SMART Status: Healthy 24568 Megabytes Usable Installed Memory

Slot 'DIMM0' has 4096 MB (serial number SerNum00)
Slot 'DIMM1' has 4096 MB (serial number SerNum01)
Slot 'DIMM2' has 4096 MB (serial number SerNum02)
Slot 'DIMM3' has 4096 MB (serial number SerNum03)
Slot 'DIMM4' has 4096 MB (serial number SerNum04)
Slot 'DIMM5' has 4096 MB (serial number SerNum05)
Local Drive Volumes

c: (NTFS on drive 0) * 2000.39 GB 412.07 GB free
e: (NTFS on drive 1) 2000.40 GB 994.27 GB free
f: (FAT32 on drive 2) 160.00 GB 84.55 GB free

[YYR123]

Thanks it looks like it worked for me also - although I still don't see the process running but PT is not lagging anymore - thanks

[master buss]

Still hanging for me...is this a Windows 7 Professional issue?
Seems other Windows 7 users have home editions...

I follow all the steps - service says "starting" but never switches to "running".
When I force the service to start (the service returns - failed to start service)

Please help