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Old 07-28-2017, 07:17 PM
ryanhuntermusic ryanhuntermusic is offline
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Default Account Renewal Problem

I recently renewed my pro tools subscription. It ran out this week. I have a project that needs to get done this weekend and I am trying to sort out this problem. My iLok is saying that there is no subscription. Is there anything I can do?
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Old 07-30-2017, 05:09 PM
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DigiTechSupt DigiTechSupt is offline
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Default Re: Account Renewal Problem

Quote:
Originally Posted by ryanhuntermusic View Post
I recently renewed my pro tools subscription. It ran out this week. I have a project that needs to get done this weekend and I am trying to sort out this problem. My iLok is saying that there is no subscription. Is there anything I can do?
Please check if your auto-renewal option is activated on your Avid Account.
Also, a support case is already on going, please check your Email for more info. Webstore reps already sent an Email.

Thanks,
Tope
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