error message on start up of protools 10

[kurls2332]

''could not complete request because
Assertion in
''../Sys/Sys_FileLocWin32.ccp'' line 26''. I get this pop up on opening protools 10 on my windows 7 pc laptop sony vaio? Any advice? i'd be sure to pass on your helpfull tips.

[albee1952]

Once again, nowhere near enough info for anybody to help Some questions:
Did it EVER work before?
Have you done all the required system tweaks?
What interface?
What OS?
What recording drive?
Not sure if it will help, but a Sandra report can;t hurt ( Help us Help You - READ THIS Before Posting!)

BTW, sometimes, the best solution is to start fresh, which means uninstalling Pro Tools. If you do this, MAKE SURE you also select to remove the HD driver too(this is really important!!!).

[kurls2332]

sorry about that, thanks for helping me out. This is the first time i'v tried opening it, it hasn't successfully opened yet. I have performed all the system adjustments outlined in the install guide. I have an allen and heath zed 10 mixer as the interface. I guess that could be used as a ''recording drive'' also. Is OS operating system? If so i have a sony vaio pcg 71311 w. It meets all the requirements. I will try the reinstal.

Thanks again for your help :)

[Shan]

Are you using Native Instrument plug-ins?

...and we'll still need the info as requested by albee1952.

Shane

[kurls2332]

I believe protools 10 student version comes with native instrument plugins yes, not sure what information i didn't answer from previous question dude, I'm assuming os is operating system, if that's the case im using windows 7 like in the title. I tried unistalling and reinstaling and it worked for a little while but there was a lot of lagging with the playback so i made adjustments to the playback engine but no dice. Tried reinstalling again and now i get the message pop up again. Any help would be greatly appreciated. Also just wanting to clarifie that AVID don't actually have any teck support for people that buy there product's without purchasing ''support codes''? Seems a little strange i can't report any faults with protools directly too them.

[albee1952]

( Help us Help You - READ THIS Before Posting!)
If you actually read that link, you will see what a Sandra report is and how to provide one

[kurls2332]

I'm really sorry for being too thick not too go through and read the reports properly, I'm sure this happens all the time and is very frustrating. Thanks for your patience.

sandra report is as follows:

SiSoftware Sandra

ID
Host Name : hjomartzVAIO
Workgroup : WORKGROUP

Computer
Model : Sony VPCEB31FG VAIO
Serial Number : 27518874********
Chassis : Sony Notebook
Mainboard : Sony VAIO
Serial Number : N**
BIOS : AMI (OEM) R1140Y8 10/06/2010
Total Memory : 3.67GB DDR3 SO-DIMM

Processors
Processor : Intel(R) Pentium(R) CPU P6100 @ 2.00GHz (2C 931MHz/2GHz, 1.73GHz IMC, 256kB L2, 3MB L3)
Socket/Slot : FC PGA988

Chipset
Memory Controller : Sony Core (Arrandale) Mobile DRAM Controller 2x 2.4GHz (4.79GHz), 2x 2GB DDR3 SO-DIMM 1GHz 128-bit, Integrated Graphics

Memory Module(s)
Memory Module : 2GB DDR3 SO-DIMM
Memory Module : 2GB DDR3 SO-DIMM

Video System
Monitor/Panel : SONY Generic PnP Monitor (1600x1200, 15.3")
Video Adapter : Intel(R) HD Graphics (12SP SM4.0 667MHz, 258MB DDR3 1GHz 128-bit, Integrated Graphics)

Graphics Processor

Storage Devices
TOSHIBA MK3265GSX (320.1GB, SATA300, 2.5", 5400rpm, 8MB Cache) : 298GB (C:)
Optiarc DVD RW AD-7710H (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (D:)

Logical Storage Devices
System Reserved : 100MB (NTFS)
Hard Disk (C:) : 287GB (NTFS) @ TOSHIBA MK3265GSX (320.1GB, SATA300, 2.5", 5400rpm, 8MB Cache)
Recovery : 11GB (NTFS)
Hard Disk (Q:) : N/A
Optical Drive (D:) : N/A @ Optiarc DVD RW AD-7710H (SATA150, DVD+-RW, CD-RW, 2MB Cache)

Peripherals
LPC Hub Controller 1 : Sony HM55 LPC Interface Controller
Audio Device : Sony P55/PM55/3400 High Definition Audio
Audio Codec : Realtek Semi High Definition Audio
Disk Controller : Sony P55/PM55/3400 4 port SATA AHCI Controller
Disk Controller : Sony PCIe SD/MMC Host Controller
Disk Controller : Sony PCIe SD/MMC Host Controller
USB Controller 1 : Sony P55/PM55/3400 USB2 Enhanced Host Controller
USB Controller 2 : Sony P55/PM55/3400 USB2 Enhanced Host Controller
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Network Services
Network Adapter : Marvell Yukon 88E8059 PCI-E Gigabit Ethernet Controller (Ethernet)
Network Adapter : Bluetooth Device (Personal Area Network) (Ethernet)
Wireless Adapter : Atheros AR9285 Wireless Network Adapter (802.11n (HT), AES-CCMP, 65Mbps)

Power Management
Battery No 1 : Sony Corp. 42.18Wh

Operating System
Windows System : Microsoft Windows 7 Home 6.01.7601 (Service Pack 1)
Platform Compliance : x64

Windows Experience Index
Current System : 4.6

[albee1952]

1-Pentium R is underpowered for PT10(my Gateway dual core 1.6 would do fine with LE8, but 9&10 are a no-go).
2-Integrated graphics are often a show stopper with PT(any version)
3-I see only 1 hard drive and its 5400 rpm. PT requires a separate drive for sessions/recording, and that drive must be 7200 rpm(or faster) and NOT firewire(with Windows 7)
4-Wifi and Bluetooth should be disabled when running Pro Tools(at least until Pro Tools is working well. Then try leaving them on and see if it kills performance).
I'm not the last word on this stuff, but there's my 2 cents. Wish it was more promising

[kurls2332]

I have a separate hard drive i can use, I guess i'll do some research as to how i'm going to record sessions to it. So would i only need the external drive for actually tracking songs and i should be able to mix and edit without? And how would i go about getting appropriate power for my Pentium R?

[kurls2332]

I have double checked and it would seem i meet all the system requirements listed to run pt10...