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  #1  
Old 03-11-2020, 11:28 AM
iljunegate iljunegate is offline
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Location: Milan Italy
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Default hdx pro tools 2019.12 driver issue osx 10.13.6

Hi everyone,
I have a 2012 mac pro with high sierra 10.13.6 and pro tools hdx ultimate 2019.10
Everything has always worked perfectly until a month ago. Random problems started, pro tools no longer saw the hdx card and crashed randomly. I state that when the problems started I had not made any changes to the system. So I immediately thought about hardware problems to the card. To remove all doubts, however, I made a new installation of the operating system on a new SSD by installing only and exclusively pro tools. Magically everything went back to work. Luckily it wasn't a hardware problem.
I armed myself with patience and started to reinstall the whole system and all the plugins I work with. After installing the native instrument komplete ultimate… the pro tools hdx driver has not started working again.

I think I found a solution by excluding the NIHardwareAgent and NIHostIntegrationAgent from Mac boot starting, but I'm not sure is the final solution. I have to check if the system works the first time next days

My question however is: how is it possible that two company as famous as avid and native instruments could have such a level of bugs and undocumented incompatibility? I have searched everywhere and it seems I’m the only one to have this problem. I'm going crazy and nervous…

I hope someone can enlighten me
Thank you
__________________
Mac Pro 2012 12 core 24gb ram 1tb ssd pcie
osx high Sierra 10.13.6
Pro tools Ultimate 2019.10
Avid HDX card
2x Avid HD I/O 16i/o
Api 1608

Last edited by iljunegate; 03-11-2020 at 04:16 PM.
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  #2  
Old 03-11-2020, 12:21 PM
iljunegate iljunegate is offline
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Default Re: hdx pro tools 2019.12 driver issue osx 10.13.6

quick update: after some restarts nothing changed. So I think NIHardwareAgent and NIHostIntegrationAgent are not the problem.

I tried everything! please helppppp
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__________________
Mac Pro 2012 12 core 24gb ram 1tb ssd pcie
osx high Sierra 10.13.6
Pro tools Ultimate 2019.10
Avid HDX card
2x Avid HD I/O 16i/o
Api 1608
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  #3  
Old 03-11-2020, 01:12 PM
martthie_08 martthie_08 is offline
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Default Re: hdx pro tools 2019.12 driver issue osx 10.13.6

can you run Digitest?

did you do the reinstall on the same SSD?

If so, I myself would try to clone the system to a new harddrive, uninstall ProTools and HD Driver and reinstall them..
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  #4  
Old 03-11-2020, 01:16 PM
iljunegate iljunegate is offline
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Join Date: Sep 2015
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Default Re: hdx pro tools 2019.12 driver issue osx 10.13.6

Yes I’ve done that and nothing.

Now I’ve reinstall everything from scratch on a brand new ssd.
But I have the same problem after install native instrument.
Before that it worked.

The digitest start only when the driver works. When it starts everything is ok. When the driver have the issue I try to start the digitest but it crashes
__________________
Mac Pro 2012 12 core 24gb ram 1tb ssd pcie
osx high Sierra 10.13.6
Pro tools Ultimate 2019.10
Avid HDX card
2x Avid HD I/O 16i/o
Api 1608
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  #5  
Old 03-11-2020, 01:20 PM
martthie_08 martthie_08 is offline
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Default Re: hdx pro tools 2019.12 driver issue osx 10.13.6

what about 2019.6 - have you tried installing that? (along with the corresponding HD driver)
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  #6  
Old 03-11-2020, 01:30 PM
iljunegate iljunegate is offline
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Default Re: hdx pro tools 2019.12 driver issue osx 10.13.6

No but I wanna try. The problem is I can’t find the installer
__________________
Mac Pro 2012 12 core 24gb ram 1tb ssd pcie
osx high Sierra 10.13.6
Pro tools Ultimate 2019.10
Avid HDX card
2x Avid HD I/O 16i/o
Api 1608
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  #7  
Old 03-11-2020, 02:11 PM
martthie_08 martthie_08 is offline
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Default Re: hdx pro tools 2019.12 driver issue osx 10.13.6

you'll have to link your AVID account to the download center.
Then you have access to all the previous installers.
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  #8  
Old 03-11-2020, 02:15 PM
iljunegate iljunegate is offline
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Default Re: hdx pro tools 2019.12 driver issue osx 10.13.6

Thank you...
What or where is this “download center” ?
__________________
Mac Pro 2012 12 core 24gb ram 1tb ssd pcie
osx high Sierra 10.13.6
Pro tools Ultimate 2019.10
Avid HDX card
2x Avid HD I/O 16i/o
Api 1608
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  #9  
Old 03-11-2020, 02:43 PM
martthie_08 martthie_08 is offline
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Default Re: hdx pro tools 2019.12 driver issue osx 10.13.6

Search google avid download center..
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  #10  
Old 03-11-2020, 02:47 PM
iljunegate iljunegate is offline
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Default Re: hdx pro tools 2019.12 driver issue osx 10.13.6

Thanks. I hope it will work with 2019.6
Anyway I pay A LOT of money and this setup is 100% compatible...
Is totally unacceptable having all these problems.
Very frustrating
🤦🏻*♂️
__________________
Mac Pro 2012 12 core 24gb ram 1tb ssd pcie
osx high Sierra 10.13.6
Pro tools Ultimate 2019.10
Avid HDX card
2x Avid HD I/O 16i/o
Api 1608
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