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  #11  
Old 09-20-2020, 09:29 AM
SomeOtherGuy SomeOtherGuy is offline
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Default Re: Heat Vanished

Quote:
Originally Posted by JFreak View Post
HEAT is automatically installed with PT, it only needs to see the license.
Thanks, how do we make it see the license? I'm in My Avid now, but see nothing applicable.
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  #12  
Old 09-20-2020, 10:04 AM
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Default Re: Heat Vanished

License needs to be in ilok key


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  #13  
Old 09-20-2020, 10:15 AM
Teej Teej is offline
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Default Re: Heat Vanished

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Originally Posted by zsarbomba View Post
Says Heat is expired and needs to be refreshed but PT is active which I don't get as Avid have claimed Heat is free. And it was only a few days ago my sub was refreshed.
Support should be able to fix it if it doesn't fix itself...I had a similar thing happen to my HEAT license while on subscription (refresh failed...ended up buying it outright and haven't had a problem since.)

Another reason to shun subscription...more cogs in the machine to get jammed up.
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  #14  
Old 09-20-2020, 10:30 AM
SomeOtherGuy SomeOtherGuy is offline
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Default Re: Heat Vanished

On my iLok all I see is Pro Tools Ultimate Perpetual Bundle (with 10/11/12 + I/O).

So looks like the Heat license needs to be transferred to my iLok, but I can't find instructions on this anywhere.
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  #15  
Old 09-20-2020, 05:27 PM
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Southsidemusic Southsidemusic is offline
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Default Re: Heat Vanished

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Originally Posted by SomeOtherGuy View Post
On my iLok all I see is Pro Tools Ultimate Perpetual Bundle (with 10/11/12 + I/O).

So looks like the Heat license needs to be transferred to my iLok, but I can't find instructions on this anywhere.
HEAT is only available if you are on a Active Suport Plan for HD or a plan for Vanilla PT. Not an expired license.
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  #16  
Old 09-20-2020, 05:56 PM
SomeOtherGuy SomeOtherGuy is offline
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Default Re: Heat Vanished

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Originally Posted by Southsidemusic View Post
HEAT is only available if you are on a Active Suport Plan for HD or a plan for Vanilla PT. Not an expired license.
I am on an active support plan for Ultimate.
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  #17  
Old 09-21-2020, 01:24 AM
Teej Teej is offline
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Default Re: Heat Vanished

Quote:
Originally Posted by Southsidemusic View Post
HEAT is only available if you are on a Active Suport Plan for HD or a plan for Vanilla PT. Not an expired license.
Quote:
Originally Posted by SomeOtherGuy View Post
I am on an active support plan for Ultimate.
I do not think this is correct...I think HEAT is only included with an active subscription. If you have a perpetual + support you have to buy HEAT seperately. It's an incentive AVID used to try to get people on subs instead of perpetual.
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  #18  
Old 09-21-2020, 01:24 AM
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Default Re: Heat Vanished

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Originally Posted by Teej View Post
I think HEAT is only included with an active subscription. If you have a perpetual + support you have to buy HEAT seperately. It's an incentive AVID used to try to get people on subs instead of perpetual.
Yes.
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  #19  
Old 09-21-2020, 09:25 AM
SomeOtherGuy SomeOtherGuy is offline
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Default Re: Heat Vanished

Okay thanks everyone - I now see it's the difference between subscription and perpetual.
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  #20  
Old 09-21-2020, 02:46 PM
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Default Re: Heat Vanished

Hahahaha yeah Clear as .... Swedish waterfront then

Sorry for the mistake. This Avid ”this is not included in this but included in that” unnecessary convoluted policy is way too much to follow
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