PT10_3_10 not reading iLok Hybrid authorization

[charlzm]

I just upgraded to PT 10_3_10. When starting, a window appears telling me that no authorization for my copy of Hybrid can be found on the installed iLok.

However, when I start the iLok License Manager, Hybrid appears and the iLok shows that Hybrid is authorized.

Also, when I go to
https://www.avid.com/subscriptions
I can see that I have a license for Hybrid.

Can someone tell me what I am doing wrong (or what Pro Tools is doing wrong if it's not me)?

[jeffro]

Can you please check the version of your Hybrid plug-in? There was a 1.6 upgrade that required a new license (named Hybrid 1.6 instead of just Hybrid). If this is the case (you have a license named "Hybrid"), you can remove the v1.6 plug-in and install 1.5.x. See this page for downloads if needed.

[charlzm]

Yes, it is 1.6 I have installed. Will try 1.5 and see how that works. Thanks for the tip!