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Old 08-11-2009, 02:47 AM
wheresmyfroggy wheresmyfroggy is offline
Join Date: Mar 2006
Location: London, England
Posts: 361
Default D-Command issues

Am I the only person that has to permanently Recal faders and power cycle my D-Command?
The faders on my console are unresponsive and frequently when I grab a fader the level dives down to infinite whatever position the fader was in. Also if I do not put a LOT of pressure on the faders, the level jerks erratically up and down by 3-4 dB. I have today almost completely resorted to mixing using the mouse.

Power cycling and Recal sometimes make things better temporarily, but it is still frustrating.

Any ideas?
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Old 08-11-2009, 11:40 AM
Roy Pahlman Roy Pahlman is offline
Join Date: Dec 2002
Location: Los Angeles, Ca.
Posts: 169
Default Re: D-Command issues

I believe there is a board in the D-Command which is a fader control board. I had one replaced when a bank of 8 faders would stop working. Sounds like you have a different issue, but similar enough to possibly point to this board.
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Old 08-11-2009, 04:21 PM
Drew Mazurek's Avatar
Drew Mazurek Drew Mazurek is offline
Join Date: Oct 2000
Location: Maryland, USA
Posts: 11,561
Default Re: D-Command issues

It's odd. During the first few months of owning my D Command, I had issues like this. Thankfully it has settled down and the unit behaves itself for the most part these days.

I never did anything and assumed it was firmware updates that fixed it.

Mixing and Mastering click here to get started.
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Old 08-11-2009, 04:31 PM
Chris Lambrechts's Avatar
Chris Lambrechts Chris Lambrechts is offline
Join Date: Apr 1998
Location: Belgium
Posts: 2,025
Default Re: D-Command issues

Give Tech Support in the UK a call. They can advise with troubleshooting procedures to narrow it down to a possible hardware failure.

Here's a couple of things to check out before calling them which can speed up the process a lot :

Utility test mode : How do the 'suspicious' faders react to :

- Touch mode : what's the frequency read out compare to faders that behave well ?
- Step mode : Do the suspicious faders follow the healthy ones ?

Run cycle mode for a while .... it will automatically stop and resume itself periodically. Good test to run ... it will clean the fader tracks while giving them a good workout.

Try to narrow it down to which faders exactly will misbehave.

Take that info to tech support and your'e likely half way to a possible solution.

Contact info on the digidesign website : Support > Contact.

Chris Lambrechts
Applications Specialist- Live Sound
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Old 08-12-2009, 06:55 AM
wheresmyfroggy wheresmyfroggy is offline
Join Date: Mar 2006
Location: London, England
Posts: 361
Default Re: D-Command issues

Cheers for the answers guys

I got through the day with a few power cycles etc in the end, and for the next few days I am working in other rooms with D-Controls. So I have left it with our engineers to try and figure it out between them and Digidesign tech support.

But I will pass all your info/suggestions on to them.

Thanks again.
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Old 08-12-2009, 11:05 AM
Craig F Craig F is offline
Join Date: Aug 2000
Location: Portland, OR
Posts: 12,591
Default Re: D-Command issues

How long have you had it?
The early faders ware out a little to quickly

"Fly High Freeee click psst tic tic tic click Bird Yeah!" - dave911

PT11 System Requirements link http://avid.force.com/pkb/articles/C...m-Requirements

Thank you,

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